How do I issue a refund for returned goods?
A refund for goods returned to you by the customer can be issued in the form of credit notes.
When a customer partially or fully returns the goods you’ve supplied to him,
- Scroll down to the Sales tab on the home page of Zoho Invoice, and open the Invoices section.
- Open the corresponding invoice that represents this transaction
- Click on More - Create Credit Note.
- Under item details, specify the exact quantity that has been returned, and create the credit note.