Zoho Inventory

FAQ

I received payment for an order, but haven’t yet shipped the consignments. Now my customer wants to cancel a few items from it. How can I do that?

When an order has only been paid for but not shipped, then you only need to provide credits or refund for the canceled shipment.

Step 1: Create a credit note for the invoice

Step 2: Record a refund or apply credits to future invoices

Once you create a credit note, you can either record a refund, or apply the credits to your customer’s future purchases.

To record a refund:

To apply credits to invoices:

Insight: A credit note created for a customer can only be applied to the invoices of the same customer.

You can pack and ship the remaining items from your sales order.