Zoho Inventory

FAQ

The items are not shipped but the payment has been accepted. Is it essential to create a sales return if my customer cancels the entire order before shipping?

It is essential to raise a sales return when the items that were shipped have been returned. To only provide a refund for the cancelled order, you need to create a credit note for the customer. To handle this in Zoho Inventory:

Prerequisite: Create a sales order and an invoice with payment recorded. Do not create a package.

To apply credits to invoices

To record a refund