subscriptions

What happens when I resume my customer’s paused subscription? 

Here’s what happens when you resume a subscription:

  • The subscription will move to the Live status.
  • If a subscription is resumed after its next billing date:
    • An invoice will be raised for the current cycle’s subscription renewal charges, along with any unbilled charges that were supposed to be invoiced when the subscription was paused. 
    • The subscription’s billing date will be changed to the date on which you resume your subscription.
    • If the subscription is auto-charge enabled, an invoice will be raised for the current cycle’s subscription renewal charges, along with any unbilled charges that were supposed to be invoiced when the subscription was paused and a payment attempt will be made. If the payment attempt is susccessful, the subscription will move to the Live status, if not, the subscription will move to the Past Due status and your Retry Settings will come into play.
  • If the subscription is resumed before its next billing date, there will be no change to its billing date and invoices will be created normally.
  • Any workflows, such as webhooks or email alerts, which you’ve configured based on the Subscription Resumed event will be triggered. 

Learn more about resuming subscriptions by visiting the help document


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