Custom Domain Mapping

The Custom Domain Mapping feature allows you to access Zoho Subscriptions with a Custom Domain and also set a domain name for the Customer Portal that is accessed by your customers.

For example, if your organization’s name is Zylker and your website is, you can now create a sub-domain, and map it to Zoho Subscriptions. Following this, you can access your Zoho Subscriptions organization at of and  your customers can access their customer portal at

Prerequisite: A Professional plan of Zoho Subscriptions or a paid plan of Zoho Finance Plus or Zoho One.

Note: Your custom domain ( will be redirected to log in. However, your customers can directly sign-in to their portal login (

Mapping Your Domain Name

To map your domain name, all you have to do is:

  1. Set up a CNAME in Domain Name Provider’s Admin Portal.
  2. Request a Custom Domain in Zoho Subscriptions.

Step 1:  Set up a CNAME in Domain Name Provider’s Admin Portal

CNAME is usually known as the canonical name for your domain. The CNAME is the alias name that is used to setup a sub-domain name for your organization. To setup a CNAME:

Based on your domain name registration provider, 

* The sub-domain name might be called: Host/Alias.
* The CNAME might be called: Value, Points To or Destination.

For example, if you wish to use

Sub-domain Name CNAME 

Similarly, if you wish to use

Sub-domain NameCNAME  

Once you have configured the CNAME entry, you can test it via nslookup command in the terminal to verify it before submitting the custom domain request. The Domain Name changes may take up to 48 hours to reflect based on your Time To Live (TTL) settings. The TTL settings determines how long it takes for your computer to update its DNS related settings. 

You can also contact your domain administrator or domain admin support if you face any difficulties while configuring your CNAME entry.

Step 2: Request a Custom Domain in Zoho Subscriptions

Once you have configured a CNAME in your domain name provider’s website, the next step is to request for a custom domain in Zoho Subscriptions. To do so:

Note: Please do not submit any test domain. Once you submit your custom domain request, you won’t be able to edit or update your custom domain URL. 

Installing an SSL Certificate

After submitting your custom domain request, if you encounter an SSL (Secure Sockets Layer) error, do not worry.  Zoho Subscriptions will install a Multi Domain SSL Certificate in the back end to secure your domain name and prevent further errors.This process usually takes up to 3-5 business days. 

You’ll be notified via email when your custom domain is active after that you will be able to access your Zoho Subscriptions organization using your custom domain name.

Note: SSL certificates helps you to create a secure connection between a web server and a user’s web browser.
SSL certificates from third-party vendors cannot be installed in Zoho Subscriptions.

Invalid Domain Mapping

Ensure that you provide a valid domain address in Zoho Subscriptions. Else, you and your customers will be redirected to an invalid domain that throws a 404 error saying “This Web Page is Not Available”.

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