Online Payments via HSBC

The HSBC integration lets you make payments for vendor bills directly from Zoho Procurement.

How Does Online Payments via HSBC Work

Once the integration is enabled, Zoho Procurement routes your payments through HSBC, while ensuring that your financial information remains safe. Each transaction you initiate from Zoho Procurement can be reviewed and authorised in HSBCnet, allowing your organisation to process payments efficiently and maintain clear visibility into their status.

You must first set up your HSBC corporate account in Zoho Procurement using the integration credentials provided by HSBC. Once the integration is enabled:

The HSBC bank account you configure will be used to initiate online payments.
Initiate payments to your vendors individually or in bulk.
View transaction status and real-time account balance.
Make cross-border payments to your international vendors.

After you initiate a vendor payment in Zoho Procurement, the payment must be authorised in HSBCnet. The time taken to receive payments depends on the transaction type (NEFT or RTGS) and bank processing times.

Zoho Procurement does not store your HSBC credentials or bank account details in plain text, and your financial data is handled securely.

Set Up HSBC Integration

Before you set up the HSBC integration in Zoho Procurement, ensure you have the following:

An HSBC corporate current account.
The integration credentials shared by HSBC for Zoho Procurement (such as Profile ID, Client ID, Client Secret, and HSBC Public Key).

If you do not have these credentials yet, you can request them using the HSBC contact form during setup.

To set up HSBC in Zoho Procurement:

Go to Settings in the top right corner of the page.
Click Vendor Payments under Online Payments.
Click HSBC.
Select Set Up Now.
In the pop-up that follows, read and agree to the terms and conditions of th3 integration.
Click Proceed to Connect.

You’ll be redirected to the HSBC portal, where you must complete the authentication within 5 minutes. If the time expires, delete the integration and re-initiate the setup.

Authenticate HSBCnet Account

In the HSBC portal, you can authenticate your HSBCnet account and choose the bank accounts you want to connect with Zoho Procurement. To authenticate:

Click Log on if you are already using HSBCnet app.
Enter your HSBC Username and click Continue.
Authenticate your account using mobile notification or a security code from your HSBCnet app and click Continue.
Select the bank accounts you want to integrate with Zoho Procurement.
Accept the Terms and Conditions and click Continue.

Once authenticated, the HSBC integration will appear under Connected Banks in Zoho Procurement with the status marked as Initiated. The integration may take up to 30 minutes to be processed. After that, click Check Status to manually update the status.

Complete Setup

Once the status is updated to Pending, complete the integration setup.

1. Configure Bank Accounts

You can select the HSBC bank accounts from which you want to initiate vendor payments. To configure:

Select the HSBC bank accounts from the dropdown.
Click Save. Your bank accounts will be added. Then, you can proceed to configure user access.

2. Manage Users

Since this is an organisation level integration, you’ll need to grant access to users so they can initiate payments. To provide access:

Select the users from the dropdown.
Click Save. Once done, you can create your Secret PIN.

3. Create Secret PIN

Each user with access to this integration must set up a Secret PIN, which will be used to authorise all HSBC transactions initiated from Zoho Procurement. To create a Secret PIN:

Enter a 6-digit Secret PIN.
Confirm the PIN by entering it again and click Save.

Warning:

You have 5 attempts to enter the correct Secret PIN.
If you fail all 5 attempts, the HSBC integration will be marked as inactive.
To continue using the integration, you must delete it and set it up again.

Once the setup is complete, the integration’s status will be updated to Active.

Add Vendors’ Bank Account

Once the admin has set up the HSBC integration, vendors can add their bank account details in the Vendor Portal to receive payments via HSBC.

Vendors can add their bank accounts when they sign up for the Vendor Portal or from their profile in the portal. Once the bank account is added and verified, payments for their bills will be credited to that account.

Pay Vendor Bills via HSBC

After enabling the HSBC integration and adding vendor bank accounts, admins or users with the necessary permissions can make payments for vendor bills directly from Zoho Procurement via HSBC.

Note: Vendor bill payments via HSBC are supported only for domestic bank accounts within India. NEFT and RTGS are subject to bank working hours, holidays, and transaction limits configured by HSBC Bank.

To pay a vendor bill via HSBC:

Go to Bills under Payables on the left sidebar.
Select the bill for which you want to make the payment.
Click Pay via HSBC at the top pane.

Enter the following details:

Fields	Description
Balance Due	The amount due for payment for the particular bill.
Amount	Enter the payment amount. You can make a complete or a partial payment towards the bill.
From Account	Select the HSBC bank account from which you want to initiate the payment.
To Account	Select the account to which you want to make the payment.
Transaction Type	Select the Transaction Type from the available fund transfer options: NEFT, RTGS, or XACH. Choose RTGS when the transaction amount exceeds ₹2,00,000 and NEFT when it is less than ₹2,00,000. XACH is available only for cross-border payments and will be selected as the default transaction type when paying vendors in a foreign currency.

Click Proceed.
When prompted, enter the Secret PIN you configured while setting up the HSBC integration.
Click Initiate Payment.

A payment will be initiated to your vendor, and the payment status in Zoho Procurement will be marked as Uncleared until the payment is processed by HSBC.

Once the payment is successfully processed and authorised in HSBCnet (if required), the bill’s payment status will be updated accordingly in Zoho Procurement.

If the payment fails, you can review the status in HSBCnet and contact support@zohoprocurement.com for further assistance.

Multiple Bill Payments

You can initiate payments for multiple bills in two ways:

Pay multiple bills of the same vendor
Pay multiple bills of different vendors

Pay multiple bills from same vendor

You can intiate bulk payments for multiple bills from the same vendor. To initiate:

Go to Payments Made under Payables on the left sidebar.
Click + New in the top right corner.
Select a vendor and all their associated bills will be listed.
Click Initiate Payment via HSBC.
Enter the payment details and click Initiate Payment.
In the pop-up that appears, enter your Secret PIN.
Click Initiate Payment. The payment will be initiated from Zoho Procurement, and you will need to authorise it in HSBCnet.

Pay multiple bills from different vendors

You can initiate bulk payments for multiple bills of different vendors. To initiate:

Go to Bills under Payables on the left sidebar.
Select the bills from different vendors for which you want to initiate payment.
Click Pay via HSBC at the top.
Enter the payment details and click Initiate Payment.
In the pop-up that appears, enter your Secret PIN.
Click Initiate Payment. The payment will be initiated from Zoho Procurement, and you will need to authorise it in HSBCnet.

Advance Vendor Payments

You can initiate advance payments to vendors directly. To initiate a vendor advance payment:

Go to Payments Made under Payables on the left sidebar.
Click + New in the top right corner.
Select the Vendor Advance tab.
Select the vendor to whom you want to initiate the advance payment.
Select the Initiate payment via HSBC option.
Enter the payment details and click Initiate Payment.
In the pop-up that appears, enter your Secret PIN.
Click Initiate Payment. The payment will be initiated from Zoho Procurement, and you will need to authorise it in HSBCnet.

Authorise Payment in HSBCnet

If you initiate a NEFT or RTGS payment from Zoho Procurement, you must authorise the payment in HSBCnet using File Level Authorisation (FLA).

To authorise payments in HSBCnet:

Log in to HSBCnet with your credentials.
Go to the Menu and select Payments and transfers.
Click File authorisation to view the files for the NEFT or RTGS payments initiated from Zoho Procurement.
Select the file that corresponds to the payment you initiated.
Click Review files.
Click Authorise file to authorise the payment.
(OR)
Click Reject file to reject the payment.

Once you authorise the payment, it may be sent for further approvals based on the authorisation structure configured in HSBCnet for your account.

If the payment fails, you can review the status in HSBCnet and reach out to support@zohoprocurement.com.

Disable the Integration

If you want to stop making payments through your HSBC corporate account or you want to update your HSBC credentials, you can disable the integration. Here’s how:

Go to Settings in the top right corner of the page.
Click Online Payments under Payments.
Click HSBC.
Click Disable.
Confirm your action by clicking Disable again in the pop-up.

The integration will be disabled. You can choose to set it up again later if required by re-entering your HSBC integration credentials and Secret PIN.