Online Payments via Axis Bank
Zoho Procurement’s integration with Axis Bank lets your organisation pay vendor bills from one place. After you connect your Axis Bank corporate current account, you can initiate eligible payments directly from Zoho Procurement and track their status.
Notes:
- This integration is available only for organisations in the India edition of Zoho Procurement created under the zoho.in domain.
- Transaction charges, if any, are applicable as per your agreement with Axis Bank. Zoho Procurement does not charge an additional fee for using this integration.
How Does Online Payments via Axis Bank Work
To start using Axis Bank in Zoho Procurement, initiate the integration in Zoho Procurement and complete the remaining steps in Axis Bank’s portal. After setup is active, you can pay vendor bills directly from Zoho Procurement through Axis Bank. The time taken for vendor payments depends on the selected transaction type and Axis Bank processing timelines.
Set Up Axis Bank Integration
Set up the integration in two stages: initiate it in Zoho Procurement and approve it in Axis Bank’s corporate portal.
Prerequisites
Before you start the setup, ensure the following requirements are met.
- You have an Axis Bank current account with corporate internet banking access.
- The user initiating the integration has access to approve or route approvals in Axis Bank’s portal.
- Multi-Factor Authentication (MFA), excluding Security Key and Passkey, is enabled for your Zoho account.
Initiate the Integration in Zoho Procurement
Start the Axis Bank integration from Zoho Procurement to open the approval flow in Axis Bank’s portal.
- Go to Settings in the top right corner of the page.
- Click Vendor Payments under Online Payments.
- Click Axis Bank.
- Click Enable Integration.
- Read and agree to the terms and conditions.
- Click Proceed.
The integration status is updated to Initiated, and Zoho Procurement redirects you to Axis Bank’s portal.
Continue the Integration in Axis Bank Portal
Complete approval in Axis Bank’s portal based on your login model.
Approve for Single-User Login
If your organisation uses single-user corporate login, approve the connection directly in Axis Bank’s portal.
- Enter your Corporate ID, Login ID, and Password.
- Click Proceed.
- Enter the OTP sent to your registered mobile number.
- Click Submit.
Approve for Multiple-User Login
If your organisation uses multiple-user login, one user initiates and an approver completes approval in the Neo for Corporates portal.
- Enter your Corporate ID, Login ID, and Password.
- Click Proceed.
- Enter the OTP sent to your registered mobile number.
- Select the profile and approver, then click Proceed.
- Agree to the terms and conditions and click Proceed.
- Ask the selected approver to log in to Neo for Corporates portal and approve the pending user registration request.
Complete Integration in Zoho Procurement
After completing the Axis Bank portal setup, return to Zoho Procurement and refresh the integration status.
- Go to Settings in the top right corner of the page.
- Click Vendor Payments under Online Payments.
- Click Axis Bank.
- Click Check Status.
The integration status changes to Active.
Add Vendors’ Bank Account
Once the admin has set up the Axis Bank integration, vendors can add their bank account details in the Vendor Portal to receive payments via Axis Bank.
Vendors can add their bank accounts when they sign up for the Vendor Portal or from their profile in the portal. Once the bank account is added and verified, payments for their bills will be credited to that account.
Pay Vendor Bills via Axis Bank
You can initiate payments for vendor bills in three ways: individual bill payments, bulk bill payments for the same vendor, and bulk bill payments for different vendors.
Individual Bill Payments
Initiate an individual bill payment when you need to pay one bill at a time.
- Go to Bills under Payables on the left sidebar.
- Open the bill you want to pay.
- Click Pay via Axis Bank.
- Enter the following details:
| Fields | Description |
|---|---|
| Balance Due | Total amount due for the bill. |
| Amount | Amount to pay. You can make a full or partial payment. |
| From Account | Axis Bank account from which payment is initiated. |
| To Account | Select the account to which you want to make the payment. |
| Transaction Type | Available fund transfer option, such as IMPS, NEFT, RTGS, or same-bank transfer. |
- Click Proceed.
- Enter the OTP when prompted.
- Click Submit.
Bulk Bill Payments (Same Vendor)
Initiate payments for multiple bills of the same vendor from the Payments Made module.
- Go to Payments Made under Payables on the left sidebar.
- Click + New.
- Select a vendor to load their associated bills.
- Choose Initiate Payment via Axis Bank.
- Enter the required details and click Initiate Payment.
- Enter the OTP and submit.
Bulk Bill Payments (Different Vendors)
Initiate payments for multiple bills from different vendors in a single action from the Bills module.
- Go to Bills under Payables on the left sidebar.
- Select the bills from different vendors that you want to pay.
- Click Pay via Axis Bank in the top bar.
- Enter the payment details and click Initiate Payment.
- Enter the OTP and submit.
Payment is initiated for all the selected bills.
Advance Vendor Payments
Make advance payments to vendors directly through Axis Bank before a bill is raised.
- Go to Payments Made under Payables on the left sidebar.
- Click + New.
- Go to the Vendor Advance tab and select the vendor.
- Choose Initiate Payment via Axis Bank.
- Enter the payment details and click Initiate Payment.
- Enter the OTP and submit.
The advance payment is initiated from Zoho Procurement.
Approve Payments
Depending on your organisation’s payment approval settings in Axis Bank, payments initiated from Zoho Procurement may require approval in the following two scenarios:
Payment Approval by Approver
When a payment is initiated and requires additional verification, an Approver must review and approve it in the Axis Bank NFC portal before it can be processed.
Note: If you initiated the payment and do not have Approver access, reach out to a user with Approver access to complete the approval.
To approve the payment:
- Log in to the Neo for Corporates portal with your Corporate ID, Login ID, and Password.
- Click Proceed and enter the OTP received on your registered mobile number.
- Go to the Connected Banking module on the left menu and click the Bulk Payments tab.
- Click the checkboxes on the transactions you want to approve (single or multiple), select the Actions dropdown, and click Approve.
- Click Add Remarks to add any comments, if necessary.
- Check the box to read and agree to the terms and conditions.
- Enter the OTP received on your registered mobile number to approve the payment and click Submit.
Your transactions will be approved.
Consent for Suspicious Transactions
If Axis Bank flags a payment as suspicious based on a report from the National Cyber Crime Reporting Portal (NCRP) or the Department of Telecommunications (DoT), you must review the payment and provide your consent before it can be processed.
Note: Payments flagged as suspicious must be approved by 11:59 PM on the day they are flagged. Otherwise, the payment will be marked as failed.
To provide consent:
- Log in to the Neo for Corporates portal.
- Click Proceed and enter the OTP received on your registered mobile number.
- Go to the Connected Banking module on the left menu, click the Bulk Payments tab, and select the Consent Required filter.
For a single transaction:
- Click the batch with the Consent Required status to open the Transaction Details page.
- Hover over the flag tag such as DoT or NCRP next to a transaction to view the reason for flagging.
- Click Proceed at the bottom of the page.
- Read the warning in the Consent Required! pop-up and click Yes, Proceed to confirm your consent.
For multiple transactions:
- Select the checkboxes on the batches you want to review and click Proceed at the bottom.
- Review the flagged beneficiaries on the Accounts Reported by NCRP/DoT page. Each entry is tagged as NCRP or DoT, and a caution banner at the top indicates that the transactions are irreversible and non-refundable.
- Hover over the Info icon next to a beneficiary to view the specific reason for flagging.
- Select the checkboxes of the beneficiaries you want to proceed with and click Proceed with Reported Accounts, or click Deny Consent to reject flagged beneficiaries.
The request will be submitted and the transactions will be processed by Axis Bank.
Disable Integration
If you do not want to initiate payments through Axis Bank from your account, you can disable the integration.
- Go to Settings in the top right corner of the page.
- Click Vendor Payments under Online Payments.
- Click Axis Bank.
- Click Disable Integration.
- Confirm to disable.
Reactivate Integration
The Axis Bank integration expires once every 30 days and the status changes to Integration Expired.
- Open the Axis Bank reactivation prompt from the Axis Bank integration page in Zoho Procurement.
- Enter your Corporate ID, Login ID, and Password in Axis Bank’s portal.
- Click Proceed.
- Enter the OTP sent to your registered mobile number.
- Click Submit.
After successful reactivation, the status changes back to Active in Zoho Procurement.
Delete Integration
Delete the Axis Bank integration only when you no longer want this organisation to use the connected account.
Warning: Only the user who set up the Axis Bank integration can delete it for the organisation.
To delete the integration:
- Go to Settings in the top right corner of the page.
- Click Vendor Payments under Online Payments.
- Click Axis Bank.
- Click Delete Integration.
- Confirm the acknowledgement and click Delete Integration.
- Enter the OTP and click Verify if prompted.
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