## Zoho Payments Documentation Index

Access the complete documentation index at:
https://www.zoho.com/in/payments/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Payment Failures

*   [Payment Failures](#payment-failures)
*   [Filter Report](#Filter-Report)

Payment failures can happen anytime while processing transactions. The Payment Failure report provides an in-depth analysis of unsuccessful transactions processed through Zoho Payments.

The report displays a date-wise graph of various payment failures, helping businesses understand the reasons behind their declined transactions.

To view the report:

*   Go to _Reports._
    
*   Select **Payment Failures** from _Transactional Reports_.
    
*   Hover over the graph to view the reasons for failure, and click it to view the transactions that failed on a particular date.
    
    [![Click to view the payment failure](/payments/help/reports/payment-failure/payment-failures-dashboard.png)](/payments/help/reports/payment-failure/payment-failures-dashboard.png)

  

Zoho Payments classifies payment failures into the following reasons:

**Authentication Failed**

The transactions could’ve failed when the authentication process was unsuccessful, incomplete, or expired. In these cases, you can request the customer to make the payment again.

**Blocked by Processor**

Transactions that are blocked by the processor to help reduce the risk of fraudulent transactions.

**Blocked by Zoho Payments**

Transactions blocked by Zoho Payments due to incorrect card details or when payments cannot be processed due to potential risks or temporary errors.

**Customer Cancelled or Abandoned**

Transactions that fail when the customer cancels or abandons the payment before completion.

**Declined by Issuer**

Transactions declined by the card issuer due to the use of expired or lost cards, unsupported payment methods, duplicate transactions, unsupported card currencies, transaction limits, and so on.

**Declined for Processing**

Transactions that are declined if the amount or currency is not supported, if the payment method is disabled, and so on.

**Insufficient Funds**

Transactions that fail when your card does not have sufficient funds to process the payment.

**Network Errors**

Transactions that fail due to connectivity issues, which might have occurred between the payment gateway, payment processor, or issuing bank.

**Option Disabled**

Transactions will get declined if the payment method has been disabled by Zoho Payments. Contact [support@zohopayments.com](mailto:support@zohopayments.com) for further assistance.

**Reversed by Bank**

Transaction that fail due to the payment being reversed to the customer’s bank account by the bank.

**Other Errors**

This section displays errors not categorised in above mentioned list.

**Pro tip:** You can click on a failed payment in the Payments module to know in detail why it has failed and what you can do to rectify it.

Learn more about [why payments fail and how to resolve them](/in/payments/faq/payments/decline/).

## Filter Report

You can filter and view the report based on predefined date ranges such as month and year, and reset the filter to its default view by clicking the **Reset Filters** button.

[![Filter and view your report](/payments/help/reports/payment-failure/filter-report.png)](/payments/help/reports/payment-failure/filter-report.png)