## Zoho Payments Documentation Index

Access the complete documentation index at:
https://www.zoho.com/in/payments/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Tracking POS Terminal Orders

Once you [place an order](/in/payments/help/pos/order/), track its progress from the _Orders_ tab. Each order moves through a set of statuses from payment to installation.

*   [View Orders](#view-orders)
*   [Order Statuses](#order-status)
*   [Reschedule Installation](#reschedule)

## View Orders

1.  Go to _POS Terminals_ from the left sidebar.
    
2.  Click the _Orders_ tab. The list view shows the **Ordered On Date, Amount, Status, Shipping Address, Ordered By, and Order ID** for each order.
    
3.  Click an order to view the order details.
    
4.  The details panel contains the following sections:
    
    *   **Order Details:** View the Ordered Device, Quantity, Amount, Payment Status, and Order Breakup.
    *   **Payment Details:** View the Ordered On date, Order Total, Payment Status, and Ordered By.
    *   **Shipping Details:** View the Location, Name, Mobile Number, and Address.
    *   **Order Timeline:** Track the progress of your order through each stage, right from order placement to installation.
    *   **Payment:** If the order is in the **Payment Pending** status, click **Pay Now** to complete the payment and continue processing the order.

* * *

## Order Statuses

You can track your order using its status. Here are more details:

Status

What It Means

**Payment Pending**

The order has been placed, but it won’t be processed until the payment is completed.

**Paid**

Payment is complete, and the order will be processed soon.

**Engineer Assigned**

An engineer has been assigned and will contact you to confirm your availability and schedule the installation.

**Installation Scheduled**

The installation has been scheduled for the agreed date and time.

**Installation Completed**

The device has been configured and handed over to you.

**Note:** After payment, your order is processed internally before an engineer is assigned. This takes a few days.

* * *

## Reschedule Installation

If the scheduled date doesn’t work for you, reschedule it from the app.

1.  Go to _POS Terminals_ from the left sidebar.
2.  Click the _Orders_ tab.
3.  Click the **More** icon next to the order.
4.  Select **Reschedule Delivery**.

The engineer calls to confirm the new date. Once confirmed, the updated date appears against the order. Then the engineer will deliver and activate the device for you.