## Zoho Payments Documentation Index

Access the complete documentation index at:
https://www.zoho.com/in/payments/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Viewing Mandates

The Mandates module in the left sidebar shows all created mandates and the payments collected via Zoho Payments. The list view displays details like **Created On** date, **Amount, Status, Customer Details,** and **Mandate ID**.

*   [Mandate Details](#mandate-details)
*   [Mandate Statuses](#mandate-status)
*   [Filter and Sort Mandates](#filter-and-sort)

## Mandate Details

When you click a mandate, a side panel opens displaying details such as the **Mandate Amount, Status,** and **Mandate ID.**

In the Other Details section, you can view the **Customer Email, Phone, UPI ID,** **Start** and **End Date,** and **Frequency.** To view the payments re, initiate refunds, or send email receipts, click the **View Payment Details** button.

[![Mandates Overview](/in/payments/help/mandates/view-mandate.png)](/in/payments/help/mandates/view-mandate.png)

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## Mandate Statuses

The mandates are broadly classified into the following four statuses:

**Status**

**Description**

**Active**

The mandate is approved and recurring payments are being collected.

**Inactive**

The mandate has been revoked, paused, or expired, and no payments are being processed.

**Processing**

The mandate request has been created and is currently being processed.

**Paused**

The customer has temporarily paused the mandate.

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## Filter and Sort Mandates

You can filter and view mandates or search for a specific transaction using the available filters. There are two ways to do this:

*   **View transactions by status:** Switch between the status tabs at the top of the list view table to see mandates in each status.
    
*   **Filter transactions**: Use the search bar or select filters from the drop-down to filter the mandates by **Mandate ID, Customer Email,** or **Reference,** **Date,** or **Status.**
    

You can also reset the filter to its default view by clicking the **Reset Filters** button.

[![Mandates Overview](/in/payments/help/mandates/filter-mandates.png)](/in/payments/help/mandates/filter-mandates.png)

## Sort Mandates

Sort the mandates list by date and time in ascending or descending order to organize your view as needed.

You can use the **Refresh** option available at the top to fetch the latest status of your mandates.

[![Mandates Overview](/in/payments/help/mandates/sort-mandates.png)](/in/payments/help/mandates/sort-mandates.png)