## Zoho Payments Documentation Index

Access the complete documentation index at:
https://www.zoho.com/in/payments/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Troubleshooting Mobile Errors

During the payment process, you may encounter errors related to the SDK, payment widget, or session. Use the following codes to identify and resolve them.

**Error Code**

**Description**

**Solution**

processor\_error

An unexpected error occurred with the payment processor.

Retry the payment. If the issue persists, [contact support](https://www.zoho.com/in/payments/contact-us/ "contact-support") with relevant logs.

inadequate\_params\_to\_load\_widget

The checkout widget is missing required parameters.

Ensure all mandatory parameters are provided.

widget\_closed

The customer closed the payment widget before completing the payment.

Request the customer to retry the payment.

widget\_failed\_to\_load

The checkout widget failed to load due to network or internal errors.

Request the customer to check their network or retry loading the checkout widget. If the issue persists, [contact support.](https://www.zoho.com/in/payments/contact-us/ "contact-support")

widget\_validation\_error

The data entered in the checkout widget could not be validated due to invalid or missing fields.

Validate all required fields before invoking the widget.

paymentmethods\_validation

Validation errors related to the available payment methods.

The data entered in the checkout widget could not be validated due to invalid or missing fields.

session\_expired

The checkout session expired due to inactivity or a delay in completing the payment.

Re-initiate the checkout session and try again.

authorization\_error

Authorization failed due to invalid credentials or insufficient permissions.

Check the API credentials and ensure the user has the necessary permissions to perform this action.