You might get this message if the google add on is not enabled. Here’s what you can do:
- Go to your Wave account
- Navigate to Integrations then Google sheets. Click Add to Sheets.
- A new tab for installing Wave Connect will open. Click Install and then click Continue.
- Select your email address and click Allow then click Done.
- Open a new tab in google sheets. Click Add-on then Wave Connect and click Enable for this sheet.
Once the add on is enabled, you can download your data from wave.
If the issue persists, please contact Wave support for further assistance.