While creating transactions, a specific branch isn’t appearing in the branch field. What could be the reason for this?

If you’re unable to view a branch while creating a transaction or generating reports, it could be due to the following reasons:

If the particular branch is made inactive, it will not be listed in the branch field while creating transactions. To verify whether the branch is inactive:

Go to Settings on the top-right corner of the page.
Select Branches from Organization.
If the branch which is not displayed while creating a transaction appears in grey, it means the branch has been marked as inactive. If you would like to use the branch again, hover over it and click Mark as Active.
To mark the branch as active, hover the cursor over the respective branch and choose Mark as Active.

If the user who is creating a transaction does not have access to the branch, they will not be able to create transactions or generate reports using that branch. To provide user access for a branch:

Go to Settings on the top-right corner of the page.
Then, go to Users & Roles and choose Users.
Locate the user to whom you want to grant access and click the Edit icon near Accessible Branch.
Select the branches for which you wish to provide access and click Save.

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