Just last Friday we announced sync between Zoho CRM’s Contacts and Calendar with Google Apps.
Many of our Zoho for Google Apps customers had been asking us for this functionality, so we knew it was going to be well received. However, we disappointed many happy customers when we included this only in our Enterprise edition.
Lots of people commented about this in our blogs, forums and directly to us on email. They were disappointed we didn’t include it on the Professional edition of CRM.
Google Apps customers expect our integrations to work seamlessly. And we want to have the best and most used CRM in the Google Apps Marketplace. So today we’re enabling this functionality to both Enterprise and Professional customers. If you are a Zoho CRM for Google Apps customer and have the Professional Edition, you should be able to see this functionality in just a couple hours at the most.
From now on, our approach is going to be that any Google Apps integration feature we create will be made available across all of our paid editions. We want to differentiate our paid editions on what you can do with them (i.e. Workflow, Data Administration, Security and many other benefits) and not on the depth of the Google Apps integration.
In addition, for those customers that already upgraded to Enterprise just to get this feature, we will gladly return you to your original plan and give you a refund. So if you want to take us upon the refund, please contact us at email@example.com and we’ll take care of you.
You asked, we listened. We thank you very much for your feedback.
ps. If you like Zoho CRM for Google Apps (including the Contacts & Calendar sync part) please write a review in the Google Apps Marketplace.