Whenever I have run into a situation where someone goes…
We talked about this last month Hari! Remember you said….. and I said ….and blah blah….
… I used to wonder how it would be nice to have a
for all conversations we ever had.
If you think about it, great ideas just fade into oblivion, good prospects are lost and projects get delayed because we are unable to connect the dots and keep in sync with our discussions and conversations. Thanks to the rather exclusive conversation thread view feature in
Zoho Mail, I am able to catch up on all my email conversations.
Recently, I was checking the feedback received from Zoho Mail users who chose to take the optional survey when they logged out (Thank you all). To my surprise, 47% have said that they never use the conversation view. Then these questions ran through my mind:
Is it possible that 47% never had any long conversations over email?
Are users just not aware that a conversation view exists?
Conversation view is redundant and not used much? (In my opinion, this cannot be)
Well, to make it clear, conversation view does exist in Zoho Mail. Unlike in other email programs that stack incoming responses, it is
by a small
like icon (check Figure below) without affecting the classic inbox message arrangement. Maybe our design was so focused on not being a distraction and missed out on attraction?
All you do is click the chat-bubble icon to unfold the conversation, displayed in a threaded view format which, I think is special. Why do I think so? Let’s see:
Specialties in Zoho Mail Conversation View:
Skim through the entire conversation
This is made possible by messages arranged in a thread view fashion with a part of the first line of all responses. This can particularly be helpful for business email users to quickly catch up on their exchanges with customers and prospects. All you do is search for the name and then unfold the conversation by clicking the mentioned chat-bubble icon.
Just click-read your way through the thread
If skimming through does not suffice, you can just click a response in the thread and view the full message in the bottom pane. No need to scroll your way up and down the conversation. Can you imagine how painful it can be to scroll through a thread with 30+ exchanges?
know the exact order of how conversations unfold
Ever found yourself lost in between an elaborate back and forth discussion in emails with many in CC? Now take a look at the conversation view snapshot of a discussion we had about improving Zoho’s social media presence. It is so easy to follow, who replied to whom and how the conversation unfolded from start to end. Also notice how some responses branch off into separate threads / sub-topics? This helps to exactly understand the context of responses, saving time in trying to figure things out.
Label or flag individual messages
So, you are clicking through the conversation and run into a response from someone with that important information, idea, proposal or you-name-it, something useful. You can quickly set a flag or assign a label right there to that message.
Label the entire thread / conversation
Well, if you find the whole conversation to bear substance, assign a label to the entire thread. I labelled our entire conversation shown in the snapshot ‘SocialMediaDiss’. This way whenever someone goes, ‘Remember the social media discussion last year’, its just a click-on-a-label away.
In fact, I feel the conversation view is a must have for
business email purposes with many CCs and group email addresses involved in messages. For instance, at times I forward a message sent to me to someone who can handle it better. Then a couple of days pass, I shift focus to other incoming messages and suddenly run into a response addressed to me again from a previous thread. Now, what do I do to catch up on what happened in between? Yes,
one click to unfold the conversation
Zoho Mail. You may like the change. You are big fan of the stacked view? Tell us why.
Oops! Just realized my screen shot reveals another feature update we are working on and testing within our team. Any guesses on what it is?