“Can I transfer files during remote support?”
Yes. Today we have come up with a highly requested feature in Zoho Meeting – File Transfer for Remote Support. Customer/IT Support people can now copy files to and from the local and remote PCs. For instance, as an IT Support person, if you want to install an update in your colleague’s system located at another branch, you can now use this feature and easily install the update in the remote system. There is no need for you to send the CD or file through e-mail.
Files are transferred during remote support at high speed (depends on your bandwidth) and all files are encrypted (SSL & 128 bit encryption) before being transferred. There is no need to install any software and you can continue using the desktop sharing and remote assistance during file transfer. What’s more, it is user friendly too and is designed for your maximum convenience.
You can now notice a bright new button on the Zoho Meeting toolbar (viewer).
Just click on the File Transfer button and a dialog box opens with two panes:
In the Left pane, Local Files are displayed
In the Right Pane, Remote PC files are displayed
We have tried to make the file transfer process as simple and as easy as possible. All you have to do is just highlight a file from local or remote computer and click on the green arrow button. The file will be copied to the other PC. You can transfer any type of file between the PCs at a high transfer rate and in a secure way. Also, the file transfer process will not affect the desktop sharing during remote support.
Let us see the advantages of File Transfer:
- Useful for installing patches and in getting log files from customer.
- Unlimited file transfer without any restrictions.
- Works behind any firewall and NAT Proxy.
- It is an easy and secure way to transfer files between local and remote PC.
For screenshots of how to use the feature, please watch the presentation below: (watch in a new tab)
We have come up with the initial version of file transfer and we are working on the enhancements like icons for drives & desktop shortcut, transfer of multiple files and resume of file transfer. Try using this feature and do post your comments here or contact us through our web form so that we can constantly improve and make it more convenient for you. Hope you will be able to handle your customers in a better way with our new feature.
Note: This feature is only for Remote Support and currently for Windows PCs only. We will extend it to other operating systems soon.