Many of you would have wanted to remotely assist your friends or parents over installing a software or setting right a configuration in their computer. And support personnel have the requirement of troubleshooting a problem in their customer’s premises. While this was possible by tweaking Zoho Meeting’s options (specifically, by setting the Presenter as the Customer/friend while creating a meeting), this wasn’t very intuitive, and rightly so 🙂 Hence, we came up with a ‘Remote Assistance’ feature in Zoho Meeting specifically for this purpose – providing remote support to your friends and customers.
To use this, go to http://meeting.zoho.com and click on the Remote Assistance tab. You will see 2 options – Start and Join. Enter the email address of the person whose desktop you want to see (person whom you want to provide Remote support/assistance to), and click Start. You should see a screen like this :
And you should see a viewer opening in your PC, which will wait for the Presenter (person on the other side) to join the session. An email will be sent to the person to join the session. Otherwise, you can ask them to go to http://zohom.com (short form for Zoho Meeting 🙂 ) over phone or IM and enter the 9 digit Session Id (that you’ll see on the web page) to join your session.
Once the person joins the session, you should be able to see his/her desktop. Now, if you want to ‘take control’ of the PC and debug/trouble shoot issues, you can press the Request Control button in your toolbar, and you will gain control of the PC automatically! This should hopefully help you provide Remote Assistance in a few clicks!
Do give Remote Assistance a spin and let us know your thoughts and comments. In case of issues/queries our id is support (at) zohomeeting (dot) com or srk (at) zoho (dot) com.