Managing feedback can get tricky. In an effort to simplify it, we introduce Zoho Commentbox.

Zoho Commentbox is a whole new way for you to create a feedback management portal and manage all your customer feedback instances, at one place. It gives your customers an opportunity to share their knowledge and ideas, and also lets other users search for a solution even without knocking your doors for help. Also, Commentbox helps you find the pulse of your customers and thus spend your time efficiently in improving your product.

Here is a sneak peek of what Zoho Commentbox is about.

Twitter Integration

Whenever someone talks about your product on twitter, the conversation is automatically pulled into Commentbox. When a specialist replies to it on Commentbox, a notification tweet is triggered to the conversation-starter, from a preferred twitter ID, without you having to even login to twitter separately. The entire conversation will be available for reference on Commentbox.

Zoho CRM Integration

Whenever a user logs into your Commentbox to contribute or ask for assistance, the user-details are added to Zoho CRM’s contacts module, automatically. This helps you look-up detailed information about every one of your customers.

Email to forum

Starting a forum topic and replying to one might never get easier. Configure an Email address you prefer. Whenever you wish to make a post, send mails to the configured Email address, and your post gets published on Commentbox. An email notification is sent to those who are following you or forum or sub-forum. To reply to the topic that you started, all they need to do is reply to that email. The response is published as a reply to your post.
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Embed feedback widgets

Commentbox feedback widgets can be embedded on your website or inside your product. That way, users can share their feedback right from within your product, without even having to navigate to another link.

Migration

If you have been hosting your community-driven discussions elsewhere, phpBB, vBulletin, Simple Machines Forum, Google Groups… anything! We offer easy migration, a hassle-free hand-off, and all the assistance you need to make the switch.

Here, is a list of other features you would love!

Get started with Commentbox today, and experience the hassle free online feedback management!!

Note : ​Existing Zoho Discussions users can continue to use it for as long as they wish without having to face any issues, or contact us to switch to Commentbox.

Tags : announcement