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Working on the Field
Alert agents with push notifications
Field agents get notifications on the mobile app when they are assigned a new job. They can view all the details related to the job - customer details, the asset to be serviced, parts to be taken, and job location.
Log time and data
The Zoho FSM mobile app lets you monitor the time spent by your field agents on various activities. With Trips, your field agents can log the time they take to travel to the job site. On starting work, a timesheet entry is created. Timesheets can also be paused and resumed to account for breaks.
Upload notes and photos
Oversee the job from your office by enabling Field Agents to send notes and photos from the job site. By collaborating over notes, field agents can take the help of those at the office to solve complicated issues. The photographs uploaded from the site can also be stored for further reference.
Generate Service Reports
Presenting a report after the completion of the service builds credibility and trust. Zoho FSM simplifies this process with detailed, pre-filled service reports that summarize the job done. Field agents can get the customer's feedback and signature before mailing it to them from the mobile app.