Effective Servicing Optimize everyday tasks to cut roadblocks and service effectively
Scheduling and Dispatching
The dynamic Dispatch Console
Give the Dispatcher the power to handle all his tasks on one screen. Zoho FSM’s robust Dispatch Console lets you create work orders, schedule appointments, locate field agents, and dispatch the right one for the job.
Access data through multiple views.
View real-time data in multiple views to schedule resources effectively. The Gantt view shows daily schedules of your resources and Maps help determine proximity and travel time. The calendar view gives you an overview of the jobs in hand, time-offs, and holidays.
Map out the perfect plan.
Use the Map view to track your field agents' live location and to locate the job site. Filter agents by skill and territory to choose the ideal person for the job.
Schedule using drag and drop.
Create new appointments in the Gantt and the Calendar view with simple drag and drop. Resize the data and move it around to edit schedules. You can also get a quick look at job statuses and invoice statuses of other appointments.