Delighted Customers Improve customer retention with an unparalleled service experience
Memorable Service Experience
Impress customers with the way you work
Customers want a hassle-free service experience. Zoho FSM helps you deliver this with features that promote smooth servicing.
Send field agents equipped for the job
Send a skilled field agent to the job site at the right time every time. The Dispatch Console supplies your dispatcher with all the information necessary to ensure timely servicing.
With efficient inventory management and a list of parts required for the job available on the mobile app, your technicians can reach the job site with all the necessary materials to execute the job well.
You can also further aid your technician with customer preferences and service history.
Offer multiple payment options
Multiple currencies, taxes and online and offline payment channels ensure that customers across the globe can transact with your business effortlessly.
Effective Customer Interactions
Good customer communication results in high customer retention. With Zoho FSM, keep customers informed at every stage of the service process.
Provide cost estimates
Speed up the decision-making process by sending comprehensive estimates. Customers can get detailed costs for the services and parts in their mailbox and approve the estimate with a click.
Send timely updates
Zoho FSM lets you update customers on their request status with Automation. Choose the various stages where you would like to update customers and set up personalized messages that reach them via SMS or email.
Ensure transparency with service reports. Field agents can generate a report on completion of work and get the customer's rating and feedback. Service reports act as a bridge between the customer and the company. It helps measure field agent performance and customer satisfaction.