Associate Records with Integrated Service

Purpose

- To either link, or unlink a Zoho FSM record w.r.t a record in an integrated Zoho service

- To push a Zoho FSM record to an integrated Zoho service

Request URL

https://fsm.zoho.com/fsm/v1/<module_api_name>/<record_id>/actions/process_sync

module_api_name - The API name of the Zoho FSM module whose record you want to link/unlink/push

record_id - The unique ID of the Zoho FSM record you want to link/unlink/push

Request Method

POST

Scope

scope=ZohoFSM.modules.<module_name>.UPDATE

Parameters

Name

Data Type

Description

Mandatory

sync_service

String

The Zoho service with whose record you want to link/unlink a Zoho FSM record or to which you want to push the Zoho FSM record.

The admissible values are:

- finance

- zohocrm

Yes

Input JSON Keys

Name	Data Type	Description	Mandatory
integ_id	String	The ID of the Zoho service record to which you want to link/unlink the Zoho FSM record	Yes
sync_process	String	The action that you want to perform on the Zoho FSM record. The possible values are: - link - unlink - push	Yes
integ_module	String	The module in the integrated Zoho service with which you want to link a Zoho FSM request, estimate, or work order. The possible values are: - Deals - Sales_Orders	Yes, if you are linking a Zoho FSM request, estimate, or work order record

Supported FSM Modules

Module Name	API Name	Action Allowed	Integrated Zoho Service
Contacts	Contacts	Link, Unlink, Push	Finance
Companies	Companies	Link, Unlink, Push	Finance
Service_And_Parts	Service_And_Parts	Link, Unlink, Push	Finance
Requests	Requests	Link, Unlink	CRM
Estimates	Estimates	Link, Unlink	CRM
WorkOrders	Work_Orders	Link, Unlink	CRM

Sample Request

Copiedcurl --request POST 'https://fsm.zoho.com/fsm/v1/Contacts/1003000000764092/actions/process_sync?sync_service=finance' \
--header 'Authorization: Zoho-oauthtoken 1000.xxxx.xxxxxe'
--header 'content-type: application/json' \
--data "@sync.json"

Sample Input (Link record)

Copied{
   "data":[
       {
           "integ_id":"109010000000190001",
           "sync_process":"link"
       }
   ]
}

Sample Success Response (Link record)

Copied{
    "data": [
        {
            "details": {
                "code": "success",
                "finance_id": "109010000000190001",
                "source": "finance",
                "message": "Sync Successfull",
                "status": "SUCCESS",
                "fsm_id": "1003000000764092"
            },
            "id": 1003000000764092,
            "status": "SUCCESS"
        }
    ]
}

Sample Error Response (Link record)

Copied{
    "code": "INVALID_DATA",
    "details": {
        "finance_id": "2316667000000480277"
    },
    "message": "This record is already linked with a record of integrated service. Kindly unlink to proceed.",
    "status": "error"
}

Sample Input (Unlink record)

Copied{
   "data":[
       {
           "integ_id":"109010000000190001",
           "sync_process":"unlink"
       }
   ]
}

Sample Success Response (Unlink record)

Copied{
    "data": [
        {
            "id": 1003000000764092,
            "status": "SUCCESS"
        }
    ]
}

Sample Error Response (Unlink record)

Copied{
    "code": "INVALID_DATA",
    "details": {
        "id": 1003000000764092
    },
    "message": "This record is not linked to any integration service record.",
    "status": "error"
}

Sample Input (Push record)

Copied{
   "data":[
       {
           "sync_process":"push"
       }
   ]
}

Sample Success Response (Push record)

Copied{
    "data": [
        {
            "details": {
                "code": "SUCCESS",
                "finance_id": "109010000000192001",
                "source": "fsm",
                "message": "The contact has been added.",
                "status": "SUCCESS",
                "fsm_id": "1003000000900153"
            },
            "id": 1003000000900153,
            "status": "SUCCESS"
        }
    ]
}

Sample Error Response (Push record)

Copied{
    "code": "INVALID_DATA",
    "details": {
        "code": "UNABLE_TO_LINK",
        "finance_id": "",
        "source": "fsm",
        "status": "error",
        "fsm_id": "1003000000764092"
    },
    "message": "The customer \"Ms. Lucy Robin\" already exists. Please specify a different name.",
    "status": "error"
}

Sample Input (Link Work Order with Sales Orders)

Copied{
   "data":[
       {
           "integ_id":"2316667000000538129",
           "sync_process":"link",
           "integ_module":"Sales_Orders"
       }
   ]
}

Sample Input (Link Work Order with Deals)

Copied{
   "data":[
       {
           "integ_id":"2316667000000480277",
           "sync_process":"link",
           "integ_module":"Deals"
       }
   ]
}

Sample Success Response

Copied{
    "data": [
        {
            "id": 3177000000309126,
            "status": "SUCCESS"
        }
    ]
}