Document Merge using WebMerge

Auto-populate WebMerge documents with form responses using Document Merge. You can create and send personalized PDFs, images, spreadsheets, and more.

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To generate merged documents in WebMerge, you need to set up a template and field mappings under the template settings. Once done, you can decide on how the document gets merged and reaches the respondents as shown below:

  • Notifying customers instantly - To notify every respondent with the merged document, create an automated email and add the WebMerge document as an attachment. This way, each time a form submission occurs, the template is populated with the field responses and sent via emails.
  • Manually merge documents - You can follow a manual merge process to merge and create populated documents for certain form submissions. This way, when you have set any Delivery Options for your template inside your WebMerge account, the documents are delivered for the specific merged form submissions.
  • Automatically merge documents - You can automatically merge the form responses into the WebMerge template and deliver populated documents for every form submission that comes in. For this, you need to set up an integration with Webmerge. Learn on how to set up the WebMerge integration here.

Template setup

To set up a template in WebMerge:

  1. Create the desired document in WebMerge.
  2. Navigate to Settings >> Document Merge in Zoho Forms.

  1. Choose Configure option next to WebMerge and enter your WebMerge credentials


  1. Choose your WebMerge document from the drop-down box.
  2. Map WebMerge fields to the corresponding fields in Zoho Forms. These fields will be auto-populated with the form response.
  3. Click Save to complete the setup.

Merge images and signatures into the document

You can merge the images you receive from the Image Upload field and signatures from your Signature field into your WebMerge document.

To include images

  • If a single image is to be uploaded for an Image Upload field:
    In the WebMerge editor, click the image icon and enter the URL as the field name with a "$" sign within "{}" and include "[0]" at the end. For example, {$candidate_photo[0]}. Add the Alternative Text and set the dimensions as you need. 
  • If multiple images are to be uploaded for an Image Upload field:
    In this case, you can contextually place those multiple images into your document. For this, add the below syntax during the document creation in WebMerge.
    {foreach from=$fieldname item=value}

    For example:
    {foreach from=$imageupload item=equipment_front_view}

    Now you need to set the image info before the {/foreach} tag. For this, click the image icon in the editor and add the text of the item with a "$" sign included in a "{}". Enter the AlternativeText such that it relates to your field and set the dimensions as you wish.

To include signatures

Click the image icon in the WebMerge editor and enter the syntax {$filename} as the URL. Enter the Alternative Text and set the dimensions as needed. The filename can be a text that relates to your signature field. For example, {$Signature}.


  • The Alternative Text you add here is for your reference and it appears in your template. It doesn't get reflected into your merged document.
  • The text after the "$" sign in the syntax will appear for the field mappings in your WebMerge template settings.

Send merged documents along with the email

To send a merged document along with the email notification:

  1. Navigate to Settings >> Email Notifications.
  2. Configure your email. You can choose to send the email to your respondents or your organization's users.
  3. Select the Attach merged document checkbox.
  4. Save your changes.          

Once this has been set up, form responses will be automatically populated in your WebMerge template and the merged document will be sent along with the email every time a submission is made. You can create as many templates as you wish using WebMerge. They allow you to create documents in different formats including PDF, Word and more.


If you've configured email notifications in WebMerge as well, both the Zoho Forms' email and WebMerge email will be sent.

Manually merge a form response with a document

To manually merge form responses to a WebMerge template:

  1. Navigate to the All Entries tab to view form submissions.
  2. Choose the form entry that needs to be merged from the list.
  3. Click Merge and choose WebMerge from the drop-down menu.

Note: To view the status of the merge, check the MailMergeStatus column provided in the All Entries section.


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