Acknowledgement & Redirects

Acknowledgment & Redirects

Direct your respondents to the next step after they submit your form. You can choose to show them a thank you page, redirect them to a form or a website and also add splash messages for your forms.

Table of Contents

Thank You Page

Respondents land on a thank you page once they submit a form. You can use this page to provide more information to your respondents using links, tables, etc. You can choose a plain text or a rich text format and customize your thank you page.

Plain Text

To display a simple text message, select the Plain Text radio button, and enter text.

Rich Text

To provide useful links, include bullet points, create tables, format text messages, change colors, italicize the text, etc., select the Rich Text radio button. 

  • To provide a link in the Thank You Page for the respondents to add a new response, select Include a link to allow respondents to add another response option.

Google Analytics and Facebook Pixel Tracking

In the Thank You Page, you can add Google Analytics and Facebook Pixel tracking codes to measure each form submission as a goal. 

Tracking using Google Analytics

If you are using Google Analytics to track your campaign goals, you can track each completed form submission as a goal by configuring Destination Goals. 

Pre-requisites:

  1. Setup a Destination goal in Google Analytics.
  2. Under Goal details, choose Begins with and enter the ThankYou Page URL of your form.
  3. You can also enter a value and path if you wish to assign a monetary value and track your website traffic path.

After completing the pre-requisites, in the Tracking Settings popup, enter the Google Analytics ID (Eg.: UA-000000-2) in the Tracking ID field.

Once this setup is saved, you can track goals and additional information like campaign source and medium in Google Analytics.

Using tracking parameters in Goal Conversion

By default, the source/medium will be captured from the Thank You Page URL(Eg.: forms.zohopublic.com). You can also include custom UTM parameters to identify the source and medium from where the form submissions came from. 

To use tracking parameters, 

  1. In your form builder, go to Setup Tracking under Share.
  2. Enable tracking and copy the Advanced Tracking Code.
  3. Paste the code in all the pages on your website. 
  4. Now, in the Tracking Settings popup, click +Tracking Parameters, enter your Parameter Name, and map it with the tracking parameters defined in Zoho Forms. 

Tracking using Facebook Pixel

If you are using Facebook Pixel to track your campaign goals, you can create custom events to track each completed form submission as a goal. 

Pre-requisites:

  1. Create a custom conversion in Facebook Pixel under Events Manager.
  2. Enter the event name and description(optional).
  3. Choose the Conversion event and the Standard event for optimization.
  4. Under Rules, define a rule for your conversion.
  5. Enter a conversion value for this goal.

Setting Rules for custom conversion

  1. When you share the form as a clickable link, define the rule as URLcontains<ThankYou Page URL> of the form. 
  2. When you embed the form on webpages, define the rule as URL contains <Permalink URL> of the form. 

After completing the pre-requisites, in the Tracking Settings popup, enter the Pixel ID(Eg.1234567890).

Once this setup is saved, you can track successful form submissions as events in Facebook Pixel. 

Thank You Page URL of a form

  1. To get the ThankYou page URL of a form, make a test submission by accessing the form's Permalink URL.
  2. Once you make a test submission, you will be redirected to the ThankYou Page. The ThankYou page URL will be in the format: 

https://forms.zohopublic.com/<your portal>/form/<form name>/thankyou/formperma/lS03Ipzv7zbddPURZbiJwlONJfbgMH2e7NlmM37hHEk?record_perma=15t1t_wfeRNhfTTez5Yr1kEf9HkSJwQ3LuZx-9LkryY. 

  1. From this URL, copy https://forms.zohopublic.com/<your portal>/form/<form name>/thankyou/ and paste in the Rules section in Facebook Pixel or in Destination under Goal details in Google Analytics while creating a custom conversion.

Redirect Options

After every successful form submission, you can redirect your respondents to a form or to a website. 

Redirect to the same form

 Select the Same Form radio button to load the same form after each response has been submitted to collect multiple entries.

Redirect to another form

Select Another Form radio button to redirect the respondents to a different form after a response is submitted.

Search for the form to be redirected in the Form Name and choose how to open the new form from the following options:

  • Same Window: The redirected form will load in the same frame where your current form is embedded.
  • New Window: The redirected form will open in a new tab. This might not work as intended if your respondents have a popup blocker enabled on their web browser.
  • Parent Window: The embedded form's parent window will redirect to the next form's URL once the current form is submitted.

Map fields to the redirected form

To map the values entered in the fields of the current form to pass them to the redirected form, check the Prefill field values in redirected form checkbox. A Map Form Fields pop-up appears. Choose the field alias key under the Redirected Form Field and the field name under the Current Form Field.

Once the fields are mapped, it is represented as, ${zf:formurl}/?Redirected Form Field=${zf:Current Form Field}.

If you wish to edit the mapping, click  icon. To delete all the field mappings, click the  icon.

For example, you need the customer's details and the product purchased in both the Customer Details Form and the Product Service Form. Instead of entering the details repeatedly in both the forms, the data can be prefilled from one form to another.

Note:

  • The forms created by the user can only be used as a redirection form.
  • The shared form of the user or a disabled form cannot be used as a redirection form. If the redirected form is deleted, the Thank You page will be displayed after the form is submitted.
  • Field alias should be configured for the redirected form.

Redirect to a website

Choose Website to redirect your forms to a website after every form submission is made.

Choose how to redirect your respondents from the following:

  • Same Window: The website URL will load in the frame where your form is embedded.
  • New Window: The website URL will open in a new tab.
  • Parent Window: The parent window where your form is embedded will redirect to the website URL once the form is submitted. 

Map fields to the redirected website

To pass the values entered from the current form to the website, check the Map fields to redirected website checkbox. It opens an Add Prefill Parameters pop-up. Enter the value to be prefilled in the Prefill Key and choose the field or enter the field manually in the Form Field.

Once the fields are mapped, the representation of the mapping appears as, website URL?Prefill Key=${zf:Form Field}.

If you wish to edit the mapping, click  icon. To delete all the field mappings, click the  icon.

For example, you have an inquiry form on your website, and you wish to know which product has been enquired the most. When the respondents submit the form, you can pass the product name from the inquiry form to the website by mapping the appropriate field.

Tracking goal conversions from a redirected website

By default, the source/medium will be captured as forms.zohopublic.com. You can also include custom UTM parameters to identify the source and medium from where the form submissions came from. 

To use tracking parameters, 

  1. In your form builder, go to Setup Tracking under Share.
  2. Enable tracking and copy the Advanced Tracking Code.
  3. Paste the code in all the pages on your website. 
  4. Now, in the Acknowledgments & Redirects tab, choose the Website option, and select Prefill values in the website URL. 
  5. In the popup, enter your Parameter Names, and map it with a tracking parameter defined in Zoho Forms. 

Splash Message

When the form gets submitted, this message will be displayed for a few seconds till the thank you page or the redirection page is displayed.

    Share this post : FacebookTwitter

    Still can't find what you're looking for?

    Write to us: support@zohoforms.com