Form templates for e-commerce businesses.

In this age of online living e-commerce businesses use forms to collect everything from customer data to payments. Zoho Forms lets you customize form templates and embed them on your website, without a single line of code.

Get Started

Placing orders.

  • Online order form.

    In e-commerce business, the most important form is the Order Form which the customers use to place orders for the products on your website. List out your products using image choices, and let the customers specify the required quantity. Also, collect the shipping details to know where the order must be delivered to the customer.

Following customer orders.

  • Order confirmation.

    In e-commerce business, you need to know what your customer wants. Add a simple order confirmation, just to be sure. As more people prefer buying on mobile, a confirmation form optimized to their screen. Get rid of horizontal scroll, and increase customer satisfaction.

Interacting with customers.

  • Order/delivery tracking.

    Once they place the order, customers expect prompt delivery. Let customers track their purchases. Updating shipping locations of the delivery so that your customers know when to expect their order. This way, you can avoid misunderstandings and unfriendly support calls.

  • Delivery feedback.

    Every business needs customer feedback. In addition to your service, get delivery feedback as well. Was your delivery guy friendly, or did he perhaps have a bad day and rub it off on your customer? The more you know about yourself, the better you can serve your customers.