Keep your IT operations in sync with workflow automation

Run your IT workflows smoothly across helpdesk, user provisioning, and incident management. Connect your tools once and automate routine IT operations with Zoho Flow.

IT operations

TRUSTED BY BUSINESSES WORLDWIDE

  • Bosch logo
  • Syncify logo
  • Innoliving logo
  • SHARC Energy logo
  • Knight Frank logo
  • Alps logo

Manual IT work to automated workflows that run on their own

Disconnected IT tools

The problem with managing IT across disconnected tools

IT teams use different applications for support, user provisioning, incident management, approvals, and asset tracking. As requests move between systems, the lack of connectivity leads to data silos and increased manual work.

The cost of manual IT work

What that costs your team every day

Routine IT work becomes repetitive fast. Teams spend time updating records, assigning access, notifying stakeholders, and keeping systems in sync instead of resolving issues and supporting employees. As request volume grows, that manual work leads to slower response times and increased errors.

Zoho Flow keeping your IT operations in sync

How Zoho Flow keeps your IT operations in sync

Instead of managing each application separately, connect them with Zoho Flow and let your IT processes run on their own. When an event happens in one system, the right actions can be triggered across the others without manual intervention. From helpdesk requests and user provisioning to incident management and approvals, Zoho Flow handles all of it automatically.

Real-world scenarios your IT team can automate

IT helpdesk and ticketing

Route tickets to the right person automatically

Every new ticket from Zoho Desk or Jira Service Management is assigned to the appropriate team or agent based on its priority, category, or request type. Critical issues reach the senior engineer on duty, while software access and hardware requests are routed to the right teams.

Keep requestors updated

When a ticket status changes in Freshservice, Zoho Flow automatically sends updates through Slack or Microsoft Teams. This keeps requestors informed about the progress of their tickets without requiring manual follow-ups.

Escalate overdue tickets before they become a problem

Tickets that remain unresolved beyond their SLA in ManageEngine ServiceDesk Plus are automatically escalated to the right manager.

IT helpdesk and ticketing automation

User provisioning and access

New hires get access to their tools before day one

When a new employee is added to an HR system like Zoho People, Zoho Flow can create user accounts in your other business applications. This helps IT teams start onboarding immediately.

Role changes are reflected across every system

A change in an employee's role or department automatically updates their access across connected applications. There's no need to send individual requests or manually update multiple systems.

Offboarding happens the moment HR updates an employee's status

When an employee is marked as inactive in BambooHR, Zoho Flow can revoke application access, recover software licenses, and notify the IT team automatically.

User provisioning and access automation

Incident and alert management

Every alert becomes a ticket without manual logging

Alerts from PagerDuty or Site24x7 automatically create tickets in your helpdesk. This way, IT teams can start investigating the issue before employees report it.

Notify the right people as soon as an incident is reported

When a high-priority incident is created in Freshservice, Zoho Flow can notify the on-call team in Zoho Cliq or Slack so the right people can respond immediately.

Resolved incidents get logged and closed across tools

Closing an incident in PagerDuty automatically closes the related ticket in Zoho Desk, updates Statuspage or StatusHub, and records the incident for future reference.

Incident and alert management automation

Asset and device management

New equipment gets logged as soon as it's assigned

Assigning a laptop or other device in Snipe-IT can automatically update the employee record in Zoho People, log the asset in Google Sheets, and notify the assignee in Slack.

Get notified before a software license expires

When a software license in Snipe-IT or EZOfficeInventory is approaching its expiry, the relevant team gets a notification in Gmail automatically.

Asset retrieval happens the moment someone leaves

When an employee's offboarding is confirmed in Zoho People, IT gets notified via SIGNL4, and the asset record in Snipe-IT or Asset Infinity is updated automatically.

Asset and device management automation

What IT workflow automation helps you achieve

Faster resolution and fewer missed incidents

When repetitive updates are automated, your IT team no longer has to split their attention between resolving issues and keeping multiple systems up to date. They can focus on resolving tickets faster without missing any critical incidents.

“With Zoho Flow I save hours every week—up to 10 hours every month just on admin tasks—and it potentially opens up more hours for me to manage other important aspects of my business.”

Mattias Johansson
Paul JozsefCEO and Founder, Digital Practice

Provisioning happens in minutes

As soon as a new hire is added to your HR system, the accounts, app access, and onboarding tasks they need are created automatically. Without waiting for requests between HR and IT, employees are ready to start from day one.

No more switching between tools

IT teams work with requests from different departments. HR sends onboarding requests, finance flags software renewals, and operations reports outages. Zoho Flow connects your tools so these handoffs happen automatically instead of through manual updates.

Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business.”

Mattias Johansson
TotoTechnical Engineer, Master Liveaboards

Complete visibility across your IT workflows

Every action is tracked as it happens, so you always know where a request stands. There's no need to check multiple tools or follow up with different teams. If something goes wrong, you can spot it quickly and take action.

Your IT data stays secure

Every workflow in Zoho Flow runs on encrypted connections, with data protected in transit and at rest. Compliance with GDPR, ISO 27001, SOC 2 Type II, and HIPAA is built in, so IT teams can automate with confidence.

  • Freshservice
  • Bitbucket
  • GitHub
  • Jira Cloud
  • Kissflow
  • PagerDuty
  • Site24x7

One platform to automate every IT operation

Get started for free

Frequently asked questions

1. Can Zoho Flow connect with the IT tools my team already uses?

Zoho Flow connects with 1,000+ apps, including popular IT tools like Freshservice, Jira Service Management, ServiceNow, PagerDuty, Site24x7, Datadog, Atera, ManageEngine ServiceDesk Plus, Snipe-IT, and Slack. If a specific app isn't in the gallery, you can connect it using a webhook or URL trigger.

2. How does Zoho Flow handle IT security and compliance?

Zoho Flow runs on Zoho's enterprise-grade security infrastructure. Data in transit is encrypted using TLS and data at rest is encrypted using AES-256. Zoho Flow is GDPR compliant and ISO 27001 certified. You can also set role-based access controls to manage who on your team can view or edit workflows. You can learn more about Zoho's compliance standards here.

3. What happens if a workflow fails?

Zoho Flow includes built-in error handling and monitoring. If a workflow fails, you get notified so you can review and fix the issue. Zoho Flow also logs every workflow run, so you can see exactly where a failure occurred and rerun the flow once the issue is resolved.

4. Is Zoho Flow included in Zoho One?

Yes. Zoho Flow is included in Zoho One, which means you can connect most of your Zoho apps, including Zoho Desk, Zoho People, and Zoho Directory, and build IT workflows across them without an additional subscription.

5. How long does it take to set up an IT workflow in Zoho Flow?

A simple workflow, like creating a ticket when a monitoring alert fires, can be live in under 10 minutes using a prebuilt template. More complex workflows, like a full onboarding sequence across multiple apps, typically take 30–60 minutes to build and test. Once a workflow is live, it runs automatically without any ongoing effort.

6. Does Zoho Flow support on-premise IT tools?

Yes. Zoho Flow supports on-premise app integrations, which is useful for IT teams that use tools hosted within their own infrastructure rather than in the cloud. You can even connect on-premise apps to cloud tools in the same workflow, so your automations work across your entire stack regardless of where apps are hosted.

7. Does Zoho Flow have a free plan?

Yes. You can sign up for a 15-day free trial to explore all features and see if Zoho Flow works for your IT workflows.

8. How is Zoho Flow priced?

Zoho Flow offers three plans. The Standard plan starts at $25/month (billed annually) for 5,000 tasks/month, and the Professional plan starts at $41/month (billed annually) for 10,000 tasks/month. Higher-task tiers are available on both plans. You can view the full pricing breakdown here.