Branch your workflow on any data
Use the Decision block to route your workflow down different paths based on values from your connected apps. Determine the paths once, and your workflow takes the right one in every scenario.
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Combine conditions with AND/OR groups
Build complex business rules visually. Combine conditions using AND or OR to express logic like (A AND B) OR (C AND D AND E) without manual coding.
Combine conditions with timing
Pair your Decision blocks with the Schedule trigger and time delays. Wait before evaluating a condition, run conditions on a recurring schedule, or pause a branch until the right moment to act.
Build True/False branches with If-Else
Drop in an If-Else block when your workflow needs to take one of two paths. Set up a single condition: if it's true, the True path runs; if not, the False path runs. Useful for quick checks like "does this record already exist?" before deciding what to do next.
Handle failures with error branching
Every action in your flow has a success path and an error path. If something fails, whether it's an API timeout, a missing field, or a duplicate record, the error path runs instead. Use it to retry, notify, log, or route the data to a human queue.
Built visually, no code required
Conditional logic is available as a built-in toolset in Zoho Flow's drag-and-drop builder. Lay out your business rules exactly the way you'd think about them.
Build your first conditional flow
Start free trialWhy straight-line automation only goes so far
Most native integrations and plugins work on linear data movement: An event triggers an action or two, and then it's done. That works fine when your process is a straight line, but real business processes branch.
A new lead comes in. If it's worth more than $50,000 and in your priority region, your senior sales executives own it. If it's a small business in a new market, your SDR (sales development representative) handles it. If it's a returning customer, your account manager picks it up. It's the same trigger, but three different scenarios that require three different approaches.
A support ticket lands. If the customer is on the enterprise plan and the issue is critical, escalate to a senior agent within 15 minutes. If it's a billing question, pull the invoice from your accounting system and attach it to the ticket. Otherwise, route by category.
An invoice gets generated. If it's over $10,000, finance reviews it before it goes out. If it's a recurring charge under $500, send it directly. If the customer's account is overdue, hold and notify the rep.
Straight-line automation can't do any of this without custom code or three separate flows together. Conditional logic is what makes it one flow.
Native integrations aren't enough for us. With Zoho Flow, we can add logic, notifications, and data handling in the way we actually need the process to work.
Build complex workflows the easier way
Start free trialFrequently asked questions
1. How many conditions can I add to a single Decision block?
You can add as many test conditions as your flow needs. Conditions can live inside groups, and groups can be combined with AND/OR in the same way you'd add parentheses to a formula. There's no practical cap for normal business logic.
2. Can I nest conditions inside groups?
Yes. You can add multiple groups inside a Decision block, and each group can hold multiple conditions. Groups combine the way you specify (AND/OR), which lets you express logic like (A AND B) OR (C AND D AND E) visually, without writing it as code.
3. What data types and operators are supported?
Conditions support text, numbers, dates, booleans, and lists. Available operators include equals, does not equal, contains, does not contain, starts with, ends with, greater than, less than, between, is in list, is empty, and is not empty. The exact set depends on the field type.
4. What happens when no condition matches?
Every Decision block lets you define a default path that runs when none of your conditions evaluate to true. It's the safety net. Nothing falls through, and every record gets handled.
5. Can I test my conditions before turning the flow on?
Yes. Zoho Flow's flow history lets you replay past executions and see which conditions evaluated to true or false at each step. You can also run a flow in test mode against sample data to verify your logic before going live.
6. Do I need to know how to code?
No. The Decision block, If-else block, and AND/OR grouping are all configured visually in the drag-and-drop builder. You only need Deluge scripting if you want to write a custom function for something the built-in conditions don't cover, which most teams never need.
7. How is conditional logic different from custom functions?
Conditional logic is the visual, no-code way to branch your flow on data. Custom functions are Deluge scripts you write for cases where you need regex, complex math, or multi-step evaluation. Conditional logic handles 95% of cases. Custom functions are the solution for the rest.
8. Is conditional logic available on the free plan?
Decision and If-else blocks and AND/OR grouping are available across all paid plans and during the 15-day free trial. See Flow pricing here.