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Powered by ZiaWhat these actions can do
Generate new content from scratch
Create emails, replies, checklists, social posts, and more, directly within your workflows. Zia, Zoho's AI assistant, helps you produce ready-to-use content instantly.
Transform content to fit your needs
Summarize long pieces of text, rephrase messages, and format content to match your requirements before moving it across apps.
Analyze data and offer valuable insights
Understand tone, extract key information, and categorize data in real time, offering your workflows more insights to execute follow-up actions.
How it works
- 1
Build your workflow and add the AI action when needed.
- 2
Map the relevant variables and prompt your detailed needs.
- 3
Add the follow-up actions and turn on the workflow.
Why Zoho Flow
AI and automation within a single platform
Avoid switching between your AI tools and business apps. With AI text utilities built in to Zoho Flow, your workflows can move data and handle content in one place.
Built for everyone
Build smarter workflows without coding or complex logic. Drag and drop prebuilt AI actions, provide prompts if needed, and let Zia deal with the rest.
Enterprise-grade security hosted on Zoho's servers
Your content is processed by Zia, Zoho's own AI, not by third-party models. Your data stays within Zoho Flow at every step, unlike other integration platforms.
Available on every plan
Intelligent automation should be accessible to everyone. AI actions are available across all Zoho Flow plans, from Free to Professional.
AI that ensures security
Zoho Flow adheres to strict privacy policies, ensuring that your data is never used for training. It's built on Zoho’s own cloud infrastructure, with 24/7 monitoring and 99.9% uptime, ensuring full disk encryption.
Certifications
ISO 27001
ISO 27017
ISO 27018
Soc-2 type II
GDPRIntelligent automation for every team
Automate repetitive sales processes like generating outreach emails and following up with them, extracting important events from sales calls and more with intelligent AI actions.
Outreach emails
When a new lead submits a form in Zoho CRM or HubSpot with a personalized note, Zia reads the note, understands the context, and generates a tailored outreach email instantly, letting you engage the lead while the interest is still fresh.
Lead follow-ups
When the lead responds for the outreach email, Zia can analyze the reply and generate a contextual follow-up response. This saves you the time of having to draft every reply manually.
Lead notes
Zia can summarize the key points of transcribed sales call, extract keywords, and then push them as entries directly into your CRM, ensuring every key point of the call is captured automatically.
Automatically analyze incoming resumes, receive concise summaries directly through text, and more. Quickly understand a candidate's fit before scheduling interviews to speed up hiring decisions.
Resume summaries
Zia can analyze submitted candidate resumes, generate a summary, and send it directly to the hiring manager through Zoho Cliq or Slack, giving them a clear picture of the candidate without having to manually check every resume.
Candidate follow-ups
When a candidate is marked as selected on hiring portals like Zoho Recruit, Zia can generate a customized email response for the candidate based on their profile and share it with them automatically.
Interview notes
After online interviews, the recording can be transcribed, and Zia can extract key factors about the candidate and make notes of it in hiring portals like Zoho Recruit.
Detect customer sentiment, receive ticket summaries, and auto-generate replies with AI text utilities, making your support operations smarter and efficient.
Ticket sentiment and routing
Zia can detect customer sentiment he moment a ticket is created in desk apps like Zendesk or Zoho Desk, classify the tone (urgent, frustrated, neutral), and route tickets to the right team with a clear summary so that responses are faster and more appropriate.
Thread summaries
Customers often submit long support threads with multiple issues. Zia can summarize the thread into key points before it gets escalated, saving the support agent time and ensuring nothing is missed.
Customer reviews
When a review is submitted by a customer, Zia can generate a professional and contextual reply and post the response directly, or share it with you as a text message, so you can review before posting it manually.
Turn meetings into actionable items, generate report summaries, and gather timely updates to streamline internal operations within your organization.
Meeting action items
Zia transcribes business meetings, extracts key tasks, and pushes them into project management tools like Asana or Zoho Projects, ensuring meetings end up productive.
Report summaries
When a lengthy email or report arrives in your inbox, Zia creates a summary and shares it with you as a text notification in Slack, providing you a complete picture without reading the full document.
Task assigning
Similarly, when the extensive requirements of a project are shared with you as an email, Zia can go through it, extract keywords based on work items, and assign it your team, keeping them in loop for every request.
Frequently asked questions
1. What are Zia Utilities in Zoho Flow?
Zia Utilities are a set of prebuilt AI actions you can add to your workflows in Zoho Flow. These actions help you analyze, generate, and transform content directly within your workflows, like summarizing content, generating emails, detecting sentiment in support tickets, and extracting keywords.
2. How are Zia Utilities different from agentic actions?
Zia Utilities perform specific, defined tasks. You choose the action and Zia executes it. Agentic actions go a step further by evaluating the context of your workflow and deciding which action to take on their own. Both are available in Zoho Flow and can be used together.
3. What actions are available in Zia Utilities?
There are 20+ prebuilt actions covering three categories: generate content (emails, replies, checklists, social posts), transform content (summarize, rephrase, punctuate), and analyze content (tone detection, keyword extraction, email labelling).
4. Can I chain multiple AI actions in one workflow?
Yes. You can combine multiple Zia Utilities actions within a single workflow—for example, summarizing a support ticket, then extracting keywords from the summary, then routing it to the right team based on the output.
5. Do I need technical knowledge to use Zia Utilities?
No. Zia Utilities are available as drag-and-drop actions in the Zoho Flow builder. You provide the input data, configure the output fields, and Zia handles the rest without any coding or technical setup.
6. Is my data safe when using Zia Utilities?
Yes. Zia runs entirely on Zoho's own servers. Your data is always within Zoho Flow and is never processed by third-party AI models, unlike other integration platforms that rely on external AI providers.
7. Will my data be used to train Zia?
No. Zoho Flow adheres to strict privacy policies and your data is never used for training purposes. Zia only processes data within your workflow to execute the action you've configured.
8. How is Zia Utilities different from using a standalone AI tool like ChatGPT?
With a standalone AI tool, you need to manually copy content out of your workflow, process it using the AI tool, and paste it back. Zia Utilities eliminates that entirely. The AI action runs as a step inside your workflow, so content is processed and passed to the next step automatically.
However, if you prefer AI tools like ChatGPT or Claude, they're available for integration in Zoho Flow, and you can use them as actions in your workflow.
9. Which apps work with Zia Utilities?
Zia Utilities works with any of the 1,000+ available apps in Zoho Flow, including Zoho apps, HubSpot, Zendesk, Slack, Asana, Google Workspace, and more.
10. Which Zoho Flow plans include Zia Utilities?
Zia Utilities are available across all Zoho Flow plans, including the Free plan. No upgrades or add-ons are required.
11. What kind of content can Zia generate?
Zia can generate emails, email replies, checklists, social media posts, product descriptions, headlines, essays, stories, titles, and customized responses based on the input data and prompts you provide within your workflow.