VNG Cloud uses Zoho Flow to integrate their sales and support process
- INDUSTRYInformation Technology and Services
- TYPEB2B
The company
VNG Cloud, a division of VNG Group, provides cloud computing and IT solutions for businesses and organizations in Vietnam. VNG Cloud offers flexible, diverse, and high-quality services to help businesses enhance and optimize their digital infrastructure.
The challenge
VNG Cloud tried multiple customer relationship management (CRM) and customer service applications, and were unhappy with all of them. They discovered that the applications lacked important features and failed to meet their expectations. They wanted a system that could integrate apps and teams and keep them synchronized. They especially wanted to design personalized systems that met their specific requirements, due to their dissatisfaction with the systems available on the market.
The solution
To address these problems, VNG Cloud engaged with i3 Network Systems, a Zoho Authorized Partner in Vietnam. With their help, VNG Cloud discovered Bigin and Zoho Desk. These applications addressed all their requirements, but they found Zoho Flow to be a better solution than native options for their integration needs. This is why they chose to integrate Bigin and Zoho Desk using Zoho Flow.
Now, when the sales team updates a pipeline record in Bigin, a ticket is automatically created for the support team in Zoho Desk. The ticket created contains all the record details that their support team needs to assist the sales team. This integration ensures the sales and support teams are always in sync.
Benefits and ROI
"Zoho Flow has integrated our apps as well as teams, helping us improve our efficiency and productivity by eliminating manual work. In addition, it has helped us create a flexible working environment capable of adapting to business growth." — Canh Tran Le, Operations Collaborator, VNG Group
Using Zoho Flow, VNG Cloud is now able to save time and avoid the errors that came with manual processes. They've also improved communication and coordination between their sales and customer care departments. With their data integrated in real time, they can create better reports, helping them make more accurate predictions and decisions.
By eliminating manual work, they've improved their data quality and streamlined their daily processes. They have also experienced an increase in efficiency and productivity. This has helped them create a more flexible working environment capable of adapting to any changes or business growth.