Use Zoho Flow to integrate Zoho Desk with Zoho Projects, in atleast 2802 different ways, without writing code. Automate any tasks that keep you away from what you do best.

CONNECT

Connect your apps and move data seamlessly

Connect

AUTOMATE

Automate redundant manual tasks and save your precious time and effort

Automate

ORCHESTRATE

Orchestrate your business process by integrating the apps you use efficiently

Orchestrate

Explore prebuilt integration flows to get started

Submit bugs in Zoho Projects for new Zoho Desk tickets

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All Triggers - A trigger kickstarts the flow

Contact created

Triggers when a new contact is created in the selected portal

Event updated

Triggers when the details of an event is updated

Ticket comment added

Triggers when a new ticket comment is added in the selected portal

Ticket comment updated

Triggers when the selected ticket comment is updated

Call updated

Triggers when the details of a call is updated in the selected portal

Ticket created or updated

Triggers when a new ticket is created or if the details of an existing ticket are updated

Article created

Triggers when a new article is created

Time entry updated

Triggers when a time entry is updated in the selected task

Agent availability updated

Triggers when the availability of an agent is updated

Event created

Triggers when a new event is created in the selected portal

Account updated

Triggers when the details of the selected account is updated

Product created

Triggers when a new product is created

Task updated

Triggers when the details of a task is updated in the selected portal

Agent created

Triggers when a new agent is created in the selected portal

Task created

Triggers when a new task is created in the selected portal

Time entry created

Triggers when a new time entry is created in the selected task

Ticket status updated

Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.

Ticket thread added

Triggers when a new ticket thread is added in the selected portal

Ticket moved

Triggers when a ticket is moved to a different team or department

Account created

Triggers when a new account is created in the selected portal

Contact updated

Triggers when the details of a contact is updated in the selected portal

Agent updated

Triggers when the details of an agent is updated in the selected portal

Ticket approval updated

Triggers when the details of an existing ticket approval are updated

Ticket approval added

Triggers when a new ticket approval is added

Article updated

Triggers when an existing article is updated

Call created

Triggers when a new call is created in the selected portal

Ticket updated

Triggers when the details of the selected ticket is updated

Ticket created

Triggers when a new ticket is created in the selected portal

Task updated in project

Triggers when the details of an existing task are updated in the selected project

Project comment added

Triggers when a new comment is added in the selected project

Task created in project

Triggers when a new task is created in the selected project

Bug submitted

Triggers when a new bug/issue is submitted

Task completed

Triggers when a task is completed in the selected portal

Overdue task or subtask in portal

Triggers when a task or subtask in the selected portal becomes overdue

Milestone completed

Triggers when a milestone is marked as completed

Event created

Triggers when a new event is created

Project created

Triggers when a new project is created

Milestone completed in a portal

Triggers when a milestone is completed in any project in the selected portal

Task created

Triggers when a new task is created in the selected portal

Project updated

Triggers when the details of an existing project are updated

Comment added

Triggers when a new comment is added to the selected task

Task list completed

Triggers when a task list is marked as completed

Milestone created

Triggers when a new milestone is created

Milestone created in a portal

Triggers when a new milestone is created in the selected portal

Task list created

Triggers when a new task list is created

Task or subtask updated

Triggers when the details of an existing task or subtask are updated in the selected portal

Bug submitted in project

Triggers when a new bug/issue is submitted in the selected project

Overdue task in project

Triggers when a task in the selected project becomes overdue

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All Actions - Action are the automated tasks

Create product

Creates a new product in the selected organization

Create task

Creates a new task in the selected department

Remove tag

Removes a tag from the specified ticket

Create account

Creates a new account in the selected organization

Add ticket time entry

Adds time entry for an existing ticket

Create contact

Creates a new contact in the selected organization

Create topic

Creates a new topic

Create contract

Creates a new contract for the selected account

Create call

Creates a new call in the selected organization

Create ticket comment

Creates a comment in the selected ticket

Add tag

Adds a tag to the specified ticket

Send email reply

Sends a reply for the specified ticket created in the email channel

Create contact comment

Creates a comment in the selected contact

Create task comment

Creates a new comment in the specified task

Create event

Creates a new event in the selected organization

Create topic comment

Creates a comment for the specified topic

Create article

Creates a new article

Add user to group

Adds the specified users to an existing group

Create agent

Creates a new agent in the selected organization

Request approval for ticket

Requests an approval for an existing ticket from the specified approver

Create ticket

Creates a new ticket in the selected organization

Add task time entry

Adds time entry for an existing task

Update KB user status

Updates the status of an existing KB user

Edit ticket time entry

Edits the time entry of an existing ticket

Remove user from group

Removes the specified users from an existing group

Update call

Updates the details of the specified call

Update ticket

Updates the details of an existing ticket

Send custom channel reply

Sends reply for a ticket via the selected channel

Update account

Updates the selected account

Update call timer

Updates the timer of an existing call

Update agent availability

Updates the availability status of an existing agent

Update ticket comment

Updates the comment for the specified ticket

Update task timer

Updates the timer of an existing task

Update contact

Updates the selected contact

Update contract

Updates the details of an existing contract

Update ticket timer

Updates the timer of an existing ticket

Update contact comment

Updates the specified comment in the selected contact

Update topic

Updates the details of an existing topic

Update agent

Updates the details of an existing agent

Close ticket

Closes the specified tickets

Update task

Updates the details of an existing task

Update article

Updates the details of an existing article

Invite contact to the help center

Invites the specified contacts to help center

Update product

Updates the details of the selected product

Move ticket

Moves the specified ticket to the selected department

Fetch contact

Fetches a contact by email address, unique ID, or contact name

Fetch account

Fetches an existing account by name or ID

Fetch ticket tags

Fetches ticket tags using ticket ID

Fetch ticket thread

Fetches ticket thread by its unique ID

Fetch customer happiness

Fetches the happiness feedback of an existing customer

Fetch contract

Fetches the details of an existing contract

Fetch event

Fetches the details of an event based on the selected field

Fetch article

Fetches the details of an existing article

Fetch ticket

Fetches the details of an existing ticket

Fetch ticket time entry

Fetches the time entry of an existing ticket

Fetch agent

Fetches the details of an existing agent by ID or email

Fetch product

Fetches the details of an existing product by unique ID or name

Fetch KB user

Fetches the details of an existing KB user

Fetch task

Fetches the details of an existing task by ID

Fetch call

Fetches the details of a call based on the selected field

Trash contact

Moves selected contact to the recycle bin

Trash account

Moves selected account to the recycle bin

Trash ticket

Moves selected ticket to the recycle bin

Add comment to bug

Adds a new comment to the selected bug

Add user to project

Adds a user to the selected project

Create task list

Creates a new task list

Add client company

Creates a new client company

Create milestone

Creates a new milestone

Create comment in project

Creates a new comment in the selected project

Add client to project

Adds a client to the selected project

Create project

Creates a new project

Submit bug

Submits a new bug/issue

Add existing client company to a project

Adds an existing client company to a project

Create task

Creates a new task

Create event

Creates a new event

Create time log for task

Creates a time log for the selected task

Create general time log

Creates a general time log for the selected project

Create issue time log

Creates a time log for the selected issue

Create subtask

Creates a new subtask in the selected task

Add followers to task

Adds the specified users as followers to an existing task

Add comment

Adds a comment to the selected task

Update task list

Updates the details of a task list using its ID

Update task time log

Updates the details of an existing task time log

Update bug

Updates the details of an existing bug/issue

Update issue time log

Updates the details of an existing issue time log

Update general time log

Updates the details of an existing general time log

Update project

Updates the details of an existing project

Update task or subtask

Updates the task or subtask details for the specified ID

Update client company

Updates the details of an existing client company

Complete milestone

Completes an existing milestone

Fetch bug in project

Fetches the details of an existing bug/task in the selected project

Fetch task status

Fetches the status of an existing task by task name

Fetch clients in a project

Fetches the clients associated with the selected project

Fetch milestone

Fetch the details of an existing milestone by search term

Fetch user

Fetches the details of an existing user by email address or user ID

Fetch project - By ID

Fetches the details of an existing project by ID

Fetch time log

Fetches the details of an existing time log by bill status and owner

Fetch task list

Fetches the details of an existing task list by name

Fetch task

Fetches the details of an existing task by name

Fetch milestone by ID

Fetches the details of an existing milestone by ID

Fetch CRM deals

Fetch the CRM deals associated with the selected project

Fetch project - By search term

Fetches the details of an existing project by search term

Fetch task in project

Fetches the details of an existing task by ID, name, owner, or status in the selected project

Fetch project status

Fetches the status of a project by name

Fetch user in portal

Fetches the details of a user in the selected portal using email address

Fetch tag

Fetches the specified tag using name

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What is Zoho Flow?

Zoho Flow is an integration platform that helps you connect your apps without any code. Automate complex business workflows within minutes. Set a trigger, add actions, use Delays and Decisions to create your entire workflow on an easy to use builder.

Testimonial

Louis CastellanoCEO, Lakeside CNC Group

“Zoho Flow had eliminated the most routine and repetitive tasks that were creating a huge burden on our employees, leading to many unnecessary delays and mistakes. Now, we have better data integrity and we serve our customers faster. It is on a totally different level.” Know more

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