Integrate Zoho Desk with Gmail for G Suite
Send information between Zoho Desk and Gmail for G Suite automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Send emails via Gmail for new Zoho Desk tickets
This flow saves the time that you spend switching between the two apps to communicate about support tickets. Once set up, the flow sends you or your teammates a message via Gmail for G Suite for each new ticket submitted on Zoho Desk.
How it works
1. A new ticket is created in Zoho Desk.
Send emails via Gmail for new Zoho Desk tickets
Zoho Desk + Gmail for G Suite
Build your own integrations between Zoho Desk and Gmail for G Suite
Connect Zoho Desk and Gmail for G Suite with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Zoho Desk and Gmail for G Suite using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Article created
Triggers when a new article is created
Event updated
Triggers when the details of an event is updated
Call updated
Triggers when the details of a call is updated in the selected portal
Agent availability updated
Triggers when the availability of an agent is updated
Ticket created or updated
Triggers when a new ticket is created or if the details of an existing ticket are updated
Event created
Triggers when a new event is created in the selected portal
Task updated
Triggers when the details of a task is updated in the selected portal
Time entry updated
Triggers when a time entry is updated in the selected task
Ticket created
Triggers when a new ticket is created in the selected portal
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
Call created
Triggers when a new call is created in the selected portal
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
Ticket updated
Triggers when the details of the selected ticket is updated
Ticket comment updated
Triggers when the selected ticket comment is updated
Contact created
Triggers when a new contact is created in the selected portal
Ticket moved
Triggers when a ticket is moved to a different team or department
Ticket approval added
Triggers when a new ticket approval is added
Account created
Triggers when a new account is created in the selected portal
Agent updated
Triggers when the details of an agent is updated in the selected portal
Article updated
Triggers when an existing article is updated
Account updated
Triggers when the details of the selected account is updated
Agent created
Triggers when a new agent is created in the selected portal
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
Product created
Triggers when a new product is created
Task created
Triggers when a new task is created in the selected portal
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
Contact updated
Triggers when the details of a contact is updated in the selected portal
Time entry created
Triggers when a new time entry is created in the selected task
Email received from a user
Triggers when a new email is received from the specified user
Email received
Triggers when a new email is received
Email starred
Triggers when a received email is starred
All Actions - Actions are the automated tasks
Create topic
Creates a new topic
Create task
Creates a new task in the selected department
Add ticket time entry
Adds time entry for an existing ticket
Create contract
Creates a new contract for the selected account
Add tag
Adds a tag to the specified ticket
Create contact
Creates a new contact in the selected organization
Create call
Creates a new call in the selected organization
Send email reply
Sends a reply for the specified ticket created in the email channel
Add user to group
Adds the specified users to an existing group
Create ticket
Creates a new ticket in the selected organization
Add task time entry
Adds time entry for an existing task
Remove tag
Removes a tag from the specified ticket
Create product
Creates a new product in the selected organization
Create account
Creates a new account in the selected organization
Create event
Creates a new event in the selected organization
Create ticket comment
Creates a comment in the selected ticket
Create topic comment
Creates a comment for the specified topic
Create contact comment
Creates a comment in the selected contact
Create agent
Creates a new agent in the selected organization
Create task comment
Creates a new comment in the specified task
Create article
Creates a new article
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
Update call timer
Updates the timer of an existing call
Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
Update call
Updates the details of the specified call
Edit ticket time entry
Edits the time entry of an existing ticket
Update agent
Updates the details of an existing agent
Update product
Updates the details of the selected product
Update ticket
Updates the details of an existing ticket
Update account
Updates the selected account
Invite contact to the help center
Invites the specified contacts to help center
Update ticket timer
Updates the timer of an existing ticket
Update task
Updates the details of an existing task
Move ticket
Moves the specified ticket to the selected department
Remove user from group
Removes the specified users from an existing group
Update article
Updates the details of an existing article
Update KB user status
Updates the status of an existing KB user
Update topic
Updates the details of an existing topic
Update task timer
Updates the timer of an existing task
Send custom channel reply
Sends reply for a ticket via the selected channel
Update agent availability
Updates the availability status of an existing agent
Update contact
Updates the selected contact
Update contact comment
Updates the specified comment in the selected contact
Update ticket comment
Updates the comment for the specified ticket
Update contract
Updates the details of an existing contract
Close ticket
Closes the specified tickets
Fetch ticket time entry
Fetches the time entry of an existing ticket
Fetch customer happiness
Fetches the happiness feedback of an existing customer
Fetch task
Fetches the details of an existing task by ID
Fetch agent
Fetches the details of an existing agent by ID or email
Fetch KB user
Fetches the details of an existing KB user
Fetch ticket
Fetches the details of an existing ticket
Fetch call
Fetches the details of a call based on the selected field
Fetch ticket thread
Fetches ticket thread by its unique ID
Fetch account
Fetches an existing account by name or ID
Fetch article
Fetches the details of an existing article
Fetch ticket tags
Fetches ticket tags using ticket ID
Fetch contract
Fetches the details of an existing contract
Fetch contact
Fetches a contact by email address, unique ID, or contact name
Fetch product
Fetches the details of an existing product by unique ID or name
Fetch event
Fetches the details of an event based on the selected field
Trash contact
Moves selected contact to the recycle bin
Trash ticket
Moves selected ticket to the recycle bin
Trash account
Moves selected account to the recycle bin
Send email
Sends a new email
Create label
Creates a new label
Draft email
Creates a new email
Fetch email
Fetches an email by its unique message ID
Fetch labels
Fetches labels from the mailbox
What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more
Owain ap Rees
Sales Director, Artico
All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more
Harnoor Abroll
Technical and Operations Head, TruAct
