Create ticket

Creates a new ticket in the selected organization

Request approval for ticket

Requests an approval for an existing ticket from the specified approver

Create agent

Creates a new agent in the selected organization

Add user to group

Adds the specified users to an existing group

Create product

Creates a new product in the selected organization

Create task comment

Creates a new comment in the specified task

Create topic

Creates a new topic

Send email reply

Sends a reply for the specified ticket created in the email channel

Create contract

Creates a new contract for the selected account

Add tag

Adds a tag to the specified ticket

Add task time entry

Adds time entry for the selected task

Create call

Creates a new call in the selected organization

Create article

Creates a new article

Create topic comment

Creates a comment for the specified topic

Create ticket comment

Creates a comment in the selected ticket

Create event

Creates a new event in the selected organization

Add ticket time entry

Adds time entry for the selected ticket

Create account

Creates a new account in the selected organization

Remove tag

Removes a tag from the specified ticket

Create task

Creates a new task in the selected department

Create contact

Creates a new contact in the selected organization

Create contact comment

Creates a comment in the selected contact

Update task

Updates the details of an existing task

Close ticket

Closes the specified tickets

Move ticket

Moves the specified ticket to the selected department

Update product

Updates the details of the selected product

Invite contact to the help center

Invites the specified contacts to help center

Update article

Updates the details of an existing article

Remove user from group

Removes the specified users from an existing group

Send custom channel reply

Sends reply for a ticket via the selected channel

Update topic

Updates the details of an existing topic

Update call

Updates the details of the specified call

Update contract

Updates the details of an existing contract

Update contact

Updates the selected contact

Update ticket

Updates the details of an existing ticket

Update task time entry

Updates the task time entry for the selected ticket ID

Update account

Updates the selected account

Update ticket comment

Updates the comment for the specified ticket

Update KB user status

Updates the status of an existing KB user

Update call time entry

Updates the call time entry for the selected ticket ID

Update ticket time entry

Updates the ticket time entry for the selected ticket ID

Update agent

Updates the details of an existing agent

Update agent availability

Updates the availability status of an existing agent

Update contact comment

Updates the specified comment in the selected contact

Fetch product

Fetches the details of an existing product by unique ID or name

Fetch ticket

Fetches the details of an existing ticket

Fetch ticket tags

Fetches ticket tags using ticket ID

Fetch account

Fetches an existing account by name or ID

Fetch call

Fetches the details of a call based on the selected field

Fetch task

Fetches the details of an existing task by ID

Fetch event

Fetches the details of an event based on the selected field

Fetch contract

Fetches the details of an existing contract

Fetch customer happiness

Fetches the happiness feedback of an existing customer

Fetch ticket thread

Fetches ticket thread by its unique ID

Fetch agent

Fetches the details of an existing agent by ID or email

Fetch KB user

Fetches the details of an existing KB user

Fetch article

Fetches the details of an existing article

Fetch contact

Fetches a contact by email address, unique ID, or contact name

Trash account

Moves selected account to the recycle bin

Trash contact

Moves selected contact to the recycle bin

Trash ticket

Moves selected ticket to the recycle bin