Create account

Creates a new account in the selected organization

Create contract

Creates a new contract for the selected account

Create contact

Creates a new contact in the selected organization

Create topic

Creates a new topic

Create event

Creates a new event in the selected organization

Create product

Creates a new product in the selected organization

Create agent

Creates a new agent in the selected organization

Create ticket comment

Creates a comment in the selected ticket

Create article

Creates a new article

Create contact comment

Creates a comment in the selected contact

Create call

Creates a new call in the selected organization

Request approval for ticket

Requests an approval for an existing ticket from the specified approver

Create topic comment

Creates a comment for the specified topic

Add task time entry

Adds time entry for the selected task

Add ticket time entry

Adds time entry for the selected ticket

Create task

Creates a new task in the selected department

Create ticket

Creates a new ticket in the selected organization

Update product

Updates the details of the selected product

Update ticket comment

Updates the comment for the specified ticket

Update ticket time entry

Updates the ticket time entry for the selected ticket ID

Update task time entry

Updates the task time entry for the selected ticket ID

Update call time entry

Updates the call time entry for the selected ticket ID

Move ticket

Moves the specified ticket to the selected department

Update contact comment

Updates the specified comment in the selected contact

Update account

Updates the selected account

Update article

Updates the details of an existing article

Update agent availability

Updates the availability status of an existing agent

Update contact

Updates the selected contact

Update task

Updates the details of an existing task

Close ticket

Closes the specified tickets

Invite contact to the help center

Invites the specified contacts to help center

Update ticket

Updates the details of an existing ticket

Update topic

Updates the details of an existing topic

Update agent

Updates the details of an existing agent

Fetch ticket

Fetches the details of an existing ticket

Fetch task

Fetches the details of an existing task by ID

Fetch ticket thread

Fetches ticket thread by its unique ID

Fetch contact

Fetches a contact by email address, unique ID, or contact name

Fetch product

Fetches the details of an existing product by unique ID or name

Fetch call

Fetches the details of a call based on the selected field

Fetch ticket tags

Fetches ticket tags using ticket ID

Fetch agent

Fetches the details of an existing agent by ID or email

Fetch customer happiness

Fetches the happiness feedback of an existing customer

Fetch account

Fetches an existing account by name or ID

Fetch event

Fetches the details of an event based on the selected field

Trash account

Moves selected account to the recycle bin

Trash contact

Moves selected contact to the recycle bin

Trash ticket

Moves selected ticket to the recycle bin