Zendesk

App Description

Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.

Category : Customer Support

Triggers

New Organization

Triggers when a new organization is created

New Ticket

Triggers when a new ticket is created

New User

Triggers when a new user is created

Actions

Create Organization

Creates a new organization

Add Tag

Adds tag to the selected ticket

Create Request

Creates a new ticket in a verified end user's account

Create Ticket

Creates a new ticket

Create User

Creates a new user

Update User Details

Updates an existing user's details

Update Ticket

Updates an existing ticket status or adds comments

Add Comment

Adds comment to the selected ticket

Update Organization

Updates an existing organization

Fetch Agent

Fetches an agent by ID

Fetch Ticket

Fetches a ticket by ID

How Zoho Flow Works

Zoho Flow is an integration platform that lets you create smart workflows among your cloud apps. It works on the basis of a trigger that sets your workflow in motion, and a series of actions that automatically execute as a result of the trigger.