Integrate Teamwork Desk with Google Drive
Send information between Teamwork Desk and Google Drive automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Teamwork Desk and Google Drive using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket assigned
Triggers when a ticket in the selected inbox is assigned
Ticket Unassigned
Triggers when a ticket in the selected inbox is unassigned
New agent reply
Triggers when an agent sends a reply
New customer reply
Triggers when a customer sends a reply
Thread edited
Triggers when a thread in the selected inbox is edited
New customer
Triggers when a new customer is created
New ticket note
Triggers when a ticket note is added
New ticket
Triggers when a new ticket is created
Updated customer details
Triggers when the details of a customer are updated
File uploaded
Triggers when a new file is uploaded to your drive. Optionally you can set this trigger to run in a specific folder but not its subfolders
Modified File
Triggers when a file is modified. Optionally you can set this trigger to run in a specific folder but not its subfolders
Folder uploaded
Triggers when a new folder is uploaded to your drive. Optionally you can set this to trigger to folder uploaded to a specific folder but not its subfolders.
All Actions - Actions are the automated tasks
Create ticket
Creates a new ticket
Create customer
Creates a new customer
Link task to ticket
Links a task to a ticket
Unassign ticket
Unassigns the selected ticket
Assign ticket
Assigns the selected ticket to a user
Reply to ticket
Adds a reply to the selected ticket
Update customer
Updates the details of an existing customer
Update ticket
Updates the details of an existing ticket
Fetch inbox
Fetches the details of an existing inbox by ID, name, or email address
Fetch status
Fetches the status of an existing ticket by ID or name
Fetch tags
Fetch the details of an existing tag by ID or name
Fetch source
Fetches the source of an existing ticket by ID or name
Fetch agent
Fetches the details of an existing agent by ID, name, or email address
Fetch type
Fetches the type of an existing ticket by ID or name
Fetch company
Fetches the details of an existing company by ID, name, or email address
Fetch priorities
Fetches the priority of an existing ticket by ID or name
Fetch customer
Fetches the details of an existing customer by name or email address
Fetch ticket
Fetches the details of an existing ticket by ticket ID or name
Create file or folder shortcut
Creates a shortcut to the specified file or folder
Create team drive
Creates a new team drive
Share file with user
Shares a file or a folder with a specified email address
Create folder
Creates a folder or subfolder
Copy file
Creates a copy of the specified file
Move file or folder
Moves a file or folder from one folder to another
Rename file or folder
Renames the specified file or folder
Create sharing preference
Creates a new sharing preference to a google drive file
Fetch folder
Fetches a folder with search input. Optionally you can set this action to run in a specific folder but not its subfolders.
Fetch file
Fetches a file with search input. Optionally you can set this action to run in a specific folder but not its subfolders
What is Teamwork Desk?
Teamwork Desk is help desk software that lets you manage tickets, reports, and help docs. You can organize tickets with tags and smart inboxes, and get instant feedback from your customers.
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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