Teamwork Desk

App Description

Teamwork Desk is help desk software that lets you manage tickets, reports, and help docs. You can organize tickets with tags and smart inboxes, and get instant feedback from your customers.

Category : Project Management, Customer Support

Triggers

New customer reply

Triggers when a customer sends a reply

New agent reply

Triggers when an agent sends a reply

New ticket

Triggers when a new ticket is created

Updated customer details

Triggers when the details of a customer are updated

New customer

Triggers when a new customer is created

Ticket assigned

Triggers when a ticket in the selected inbox is assigned

Thread edited

Triggers when a thread in the selected inbox is edited

New ticket note

Triggers when a ticket note is added

Actions

Create ticket

Creates a new ticket

Create customer

Creates a new customer

Link task to ticket

Links a task to a ticket

Update ticket

Updates an existing ticket

Update customer

Updates the details of an existing customer

Unassign ticket

Unassigns the selected ticket

Reply to ticket

Adds a reply to the selected ticket

Assign ticket

Assigns the selected ticket to a user

Fetch customer

Fetches an existing customer by name or email address. You can choose to create one if none are found.

Fetch ticket

Fetches a ticket by ticket ID or keyword

How Zoho Flow Works

Zoho Flow is an integration platform that lets you create smart workflows among your cloud apps. It works on the basis of a trigger that sets your workflow in motion, and a series of actions that automatically execute as a result of the trigger.