Integrate Slack with Freshservice
Send information between Slack and Freshservice automatically, without writing any code, using Zoho Flow.
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Send Slack messages for new tickets in Freshservice
Each time a new ticket is submitted in Freshservice, this flow automatically sends your team a Slack message so they can act upon it immediately.
How it works
1. A new ticket is created in Freshservice.
2. Zoho Flow sends the ticket details via Slack.
Send Slack messages for new tickets in Freshservice
Freshservice + Slack
Build your own integrations between Slack and Freshservice
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Supported triggers and actions
Integrate Slack and Freshservice using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Message starred
Triggers when a message is starred
Message posted to private channel
Triggers when a new message is posted to the selected private channel
Message posted to public channel
Triggers when a new message is posted to the selected public channel
User added
Triggers when a new user is added
Channel created
Triggers when a new channel is created
Updated problem
Triggers when any detail of a problem is updated
Problem created
Triggers when a new problem is created
Ticket created
Triggers when a new ticket is created
Release created
Triggers when a new release is created
Asset updated
Triggers when the details of an asset is updated
Updated release
Triggers when any detail of a release is updated
Updated ticket
Triggers when any detail of a ticket is updated
Asset created
Triggers when a new asset is created
All Actions - Actions are the automated tasks
Set channel topic
Sets the topic for the selected channel
Fetch user - By name
Fetches the details of an existing user by name
Send direct message
Sends a direct message to the selected user
Send private channel message
Sends a message to the selected private channel
Update profile
Updates the profile information for the selected user
Create reminder
Creates a new reminder
Create channel
Creates a new public channel
Send public channel message
Sends a message to the selected public channel
Fetch user - By username
Fetches the details of an existing user by username
Fetch user - By ID
Fetches the details of an existing user by ID
Create asset
Creates a new asset
Create requester
Creates a new requester
Create contract
Creates a new contract
Create release
Creates a new release
Create department
Creates a new department
Create reply conversation
Creates a new reply conversation for the ticket
Create ticket note
Creates a new ticket note
Create problem
Creates a new problem
Create ticket
Creates a new ticket
Update asset
Updates the details of an existing asset
Update problem
Updates the details of an existing problem
Update ticket
Updates the details of an existing ticket
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
Fetch department
Fetches the details of an existing department by its name or ID
Fetch agent
Fetches the details of an existing agent by email or ID
Fetch asset
Fetches the details of an existing asset by either its name or ID
Fetch requester
Fetches the details of an existing requester by email or ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
What is Slack?
Slack is a messaging app for teams. You can create channels to organize conversations, search message history, and add notes and reminders.
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What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time. Learn more
Siddharth Ahuja
CEO, Fabricroot
Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more
Harnoor Abroll
Technical and Operations Head, TruAct
Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business. Learn more
Toto
Technical Engineer, Master Liveaboards
