Samanage

App Description

Samanage is a customer support platform that helps you manage your incidents, problems, changes, and releases. You can generate reports, track your team's productivity with dashboards, and compare yourself with industry benchmarks.

Category : ITSM, Customer Support

Triggers

New Problem

Triggers when a new problem is created in your service desk

New User

Triggers when a new user is created

New Hardware

Triggers when a new hardware is created in your inventory

New Risk

Triggers when a new risk is detected

New Task

Triggers when a new task is created

New Incident

Triggers when a new incident is created

New Release

Triggers when a new release is created in your service desk

New Contract

Triggers when a new contract is created

New Asset

Triggers when a new asset is created in your inventory

New Change

Triggers when a new change is created

Actions

Create Hardware

Creates a new hardware in your inventory

Create User

Creates a new user

Create Release

Creates a new release in your service desk

Create Solution

Creates a new solution in your service desk

Create Problem

Creates a new problem in your service desk

Create Incident

Creates a new incident

Create Asset

Creates a new asset in your inventory

Create Change

Creates a new change in your service desk

Create Contract

Creates a new contract

How Zoho Flow Works

Zoho Flow is an integration platform that lets you create smart workflows among your cloud apps. It works on the basis of a trigger that sets your workflow in motion, and a series of actions that automatically execute as a result of the trigger.