Samanage

App Description

Samanage is a customer support platform that helps you manage your incidents, problems, changes, and releases. You can generate reports, track your team's productivity with dashboards, and compare yourself with industry benchmarks.

Category : Customer Support

Triggers

New Hardware

Triggers when a new hardware is created in your inventory

New Incident

Triggers when a new incident is created

New Release

Triggers when a new release is created in your service desk

New Change

Triggers when a new change is created

New Contract

Triggers when a new contract is created

New Asset

Triggers when a new asset is created in your inventory

New Risk

Triggers when a new risk is detected

New User

Triggers when a new user is created

New Task

Triggers when a new task is created

New Problem

Triggers when a new problem is created in your service desk

Actions

Create Change

Creates a new change in your service desk

Create Release

Creates a new release in your service desk

Create Incident

Creates a new incident

Create Contract

Creates a new contract

Create Problem

Creates a new problem in your service desk

Create Solution

Creates a new solution in your service desk

Create User

Creates a new user

Create Asset

Creates a new asset in your inventory

Create Hardware

Creates a new hardware in your inventory

How Zoho Flow Works

Zoho Flow is an integration platform that lets you create smart workflows among your cloud apps. It works on the basis of a trigger that sets your workflow in motion, and a series of actions that automatically execute as a result of the trigger.