Integrate Office 365 with Freshservice
Send information between Office 365 and Freshservice automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Office 365 and Freshservice using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Event added
Triggers when a new event is added in the selected calendar
Calendar added
Triggers when a new calendar is added
Email received
Triggers when a new email is received
Event updated
Triggers when any detail of an existing event is updated
Contact added
Triggers when a new contact is added
Updated problem
Triggers when any detail of a problem is updated
Problem created
Triggers when a new problem is created
Ticket created
Triggers when a new ticket is created
Release created
Triggers when a new release is created
Asset updated
Triggers when the details of an asset is updated
Updated release
Triggers when any detail of a release is updated
Updated ticket
Triggers when any detail of a ticket is updated
Asset created
Triggers when a new asset is created
All Actions - Actions are the automated tasks
Create contact
Creates a new contact
Send email
Creates and sends an email to a recipient
Add user
Adds a new account user
Create event
Creates a new event in the selected calendar
Update contact
Updates the details of an existing contact by ID
Update event
Updates the details of an existing event by ID
Update user
Updates the details of a user by ID
Fetch user
Fetches the details of a user by display name
Invite user
Invites the specified user to your group
Fetch event
Fetches the details of an existing event by title or ID
Find contact folder
Finds a contact folder using name
Fetch contact
Fetches the details of an existing contact by name
Create asset
Creates a new asset
Create requester
Creates a new requester
Create contract
Creates a new contract
Create release
Creates a new release
Create department
Creates a new department
Create reply conversation
Creates a new reply conversation for the ticket
Create ticket note
Creates a new ticket note
Create problem
Creates a new problem
Create ticket
Creates a new ticket
Update asset
Updates the details of an existing asset
Update problem
Updates the details of an existing problem
Update ticket
Updates the details of an existing ticket
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
Fetch department
Fetches the details of an existing department by its name or ID
Fetch agent
Fetches the details of an existing agent by email or ID
Fetch asset
Fetches the details of an existing asset by either its name or ID
Fetch requester
Fetches the details of an existing requester by email or ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
What is Office 365?
Office 365 is a suite of cloud apps by Microsoft. You can manage all your services from one place, collaborate with colleagues, and access data across devices.
Similar apps
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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In other words, we use Zoho Flow as the business process designer, where our apps are connected according to the actual, real-life interactions. The most measurable benefit is that we do not have the 'forgotten repairs' anymore. Learn more
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With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
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Technical Engineer, Master Liveaboards
