Integrate ServiceDesk Plus Cloud with Jira Cloud
Send information between ServiceDesk Plus Cloud and Jira Cloud automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate ServiceDesk Plus Cloud and Jira Cloud using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Request created in template
Triggers when a new request is created in the selected template
Task closed
Triggers when a task is closed
Request updated
Triggers when the details of an existing request are updated
Task created
Triggers when a new task is created
Asset created
Triggers when a new asset is created
Note created
Triggers when a new note is created
Request approved
Triggers when an existing request is approved
Problem created
Triggers when a new problem is created in a template
Request created
Triggers when a new request is created
Task updated
Triggers when the details of an existing task are updated
Change created
Triggers when a new change is created
Requester created
Triggers when a new requester is created
Change status updated
Triggers when the status of an existing change is updated
Change updated
Triggers when a change is updated
Request updated in template
Triggers when an existing request is updated in the selected template
Issue updated
Triggers when the details of an existing issue are updated
Issue created
Triggers when a new issue is created
Issue status updated
Triggers when the status of an issue is updated
Work log created
Triggers when a new work log created
Work log updated
Triggers when the details of an existing work log are updated
Project created
Triggers when a new project is created
Version created
Triggers when a new version is created for an existing project
Version released
Triggers when a version is released
Project updated
Triggers when the details of an existing project are updated
Comment created
Triggers when a new comment is created
Comment updated
Triggers when an existing comment is updated
All Actions - Actions are the automated tasks
Create request
Creates a new request
Add solution
Adds a new solution
Associate request with problem
Associates a request with a specific problem
Create change
Creates a new change
Create request note
Creates a note for the selected request
Create problem
Creates a new problem
Update request
Updates the details of an existing request
Update problem
Updates the details of an existing problem
Update change
Updates the details of an existing change
Fetch problem
Fetches the details of an existing problem by ID
Find a request attribute
Fetches a request attribute by its name
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch solution topic
Fetches a solution topic by its name
Fetch problem attribute ID
Fetches the selected problem's attribute ID by name
Fetch change attribute
Fetches the details of an existing change attribute by name
Fetch request UDF attributes
Fetches a request UDF attribute by its name
Fetch change UDF attributes
Fetches a change's UDF attributes by name
Fetch requester
Fetches the details of an existing requester by email address
Create comment
Creates a new comment for the specified issue
Create user
Creates a new user
Create issue
Creates a new issue in the selected project
Create project
Creates a new project
Update issue
Updates the details of the specified issue
Fetch project
Fetches the details of an existing project by project ID or key
Fetch user
Fetches the details of an existing user by email address
Fetch issue attribute
Fetches the attributes of an existing issue
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
Similar apps
What is Jira Cloud?
Jira Cloud is project management software for agile teams. With features such as backlog prioritization, issue tracking, and sprint planning, you can plan and execute your projects effectively.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >We started using both from the beginning, but since swapping [to Zoho], we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more
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First and the foremost benefit is that Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too. Learn more
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