ManageEngine ServiceDesk Plus Cloud

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App Description

ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.

Category : ITSM, Customer Support

Triggers

Task created

Triggers when a new task is created in a request

Asset created

Triggers when a new asset is created

Request updated

Triggers when the details of an existing request are updated

Task closed

Triggers when a task is closed

Request created

Triggers when a new request is created

Problem created

Triggers when a new problem is created in a template

Requester created

Triggers when a new requester is created

Request created in template

Triggers when a new request is created in the selected template

Actions

Associate request with problem

Associates a request with a specific problem

Create request note

Creates a note for the selected request

Create request

Creates a new request

Create problem

Creates a new problem

Update request

Updates the details of an existing request

Update problem

Updates the details of an existing problem

Fetch problem attribute ID

Fetches the selected problem's attribute ID by name

Fetch request UDF attributes

Fetches a request UDF attribute by its name

Fetch problem

Fetches the details of an existing problem by ID

Find a request attribute

Fetches a request attribute by its name

Fetch request - By ID

Fetches the details of an existing request by ID

How Zoho Flow Works

Zoho Flow is an integration platform that lets you create smart workflows among your cloud apps. It works on the basis of a trigger that sets your workflow in motion, and a series of actions that automatically execute as a result of the trigger.