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ManageEngine ServiceDesk Plus Cloud supports following triggers and actions
All Triggers - A trigger kickstarts the flow
Requester created
Triggers when a new requester is created
Problem created
Triggers when a new problem is created in a template
Task created
Triggers when a new task is created in a request
Asset created
Triggers when a new asset is created
Request created in template
Triggers when a new request is created in the selected template
Request created
Triggers when a new request is created
Task closed
Triggers when a task is closed
Request updated
Triggers when the details of an existing request are updated
All Actions - Action are the automated tasks
Create request note
Creates a note for the selected request
Associate request with problem
Associates a request with a specific problem
Create problem
Creates a new problem
Create request
Creates a new request
Update problem
Updates the details of an existing problem
Update request
Updates the details of an existing request
Find a request attribute
Fetches a request attribute by its name
Fetch problem attribute ID
Fetches the selected problem's attribute ID by name
Fetch problem
Fetches the details of an existing problem by ID
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch request UDF attributes
Fetches a request UDF attribute by its name
What is ManageEngine ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
Categories : ITSM, Zoho, Customer Support, Popular
What is Zoho Flow?
Zoho Flow is an integration platform that helps you connect your apps without any code. Automate complex business workflows within minutes. Set a trigger, add actions, use Delays and Decisions to create your entire workflow on an easy to use builder.
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