Integrate ServiceDesk Plus Cloud with 900+ apps

Create business workflows for ServiceDesk Plus Cloud without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.

Build your own ServiceDesk Plus Cloud integrations

Connect ServiceDesk Plus Cloud with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Build your ServiceDesk Plus Cloud workflows using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Request created in template

Triggers when a new request is created in the selected template

Task closed

Triggers when a task is closed

Request updated

Triggers when the details of an existing request are updated

Task created

Triggers when a new task is created

Asset created

Triggers when a new asset is created

Note created

Triggers when a new note is created

Request approved

Triggers when an existing request is approved

Problem created

Triggers when a new problem is created in a template

Request created

Triggers when a new request is created

Task updated

Triggers when the details of an existing task are updated

Change created

Triggers when a new change is created

Requester created

Triggers when a new requester is created

Change status updated

Triggers when the status of an existing change is updated

Change updated

Triggers when a change is updated

Request updated in template

Triggers when an existing request is updated in the selected template

All Actions - Actions are the automated tasks

Create request

Creates a new request

Add solution

Adds a new solution

Associate request with problem

Associates a request with a specific problem

Create change

Creates a new change

Create request note

Creates a note for the selected request

Create problem

Creates a new problem

Update request

Updates the details of an existing request

Update problem

Updates the details of an existing problem

Update change

Updates the details of an existing change

Fetch problem

Fetches the details of an existing problem by ID

Find a request attribute

Fetches a request attribute by its name

Fetch request - By ID

Fetches the details of an existing request by ID

Fetch solution topic

Fetches a solution topic by its name

Fetch problem attribute ID

Fetches the selected problem's attribute ID by name

Fetch change attribute

Fetches the details of an existing change attribute by name

Fetch request UDF attributes

Fetches a request UDF attribute by its name

Fetch change UDF attributes

Fetches a change's UDF attributes by name

Fetch requester

Fetches the details of an existing requester by email address

What is ServiceDesk Plus Cloud?

ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.

ITSM ManageEngine Zoho

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

Learn more >

Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.

Neville Mader

Director, Perth Security Services

Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business. Learn more

Toto

Technical Engineer, Master Liveaboards

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