ManageEngine ServiceDesk Plus Cloud

Task created

Triggers when a new task is created in a request

Asset created

Triggers when a new asset is created

Request updated

Triggers when the details of an existing request are updated

Task closed

Triggers when a task is closed

Request created

Triggers when a new request is created

Problem created

Triggers when a new problem is created in a template

Requester created

Triggers when a new requester is created

Request created in template

Triggers when a new request is created in the selected template

Associate request with problem

Associates a request with a specific problem

Create request note

Creates a note for the selected request

Create request

Creates a new request

Create problem

Creates a new problem

Update request

Updates the details of an existing request

Update problem

Updates the details of an existing problem

Fetch problem attribute ID

Fetches the selected problem's attribute ID by name

Fetch request UDF attributes

Fetches a request UDF attribute by its name

Fetch problem

Fetches the details of an existing problem by ID

Find a request attribute

Fetches a request attribute by its name

Fetch request - By ID

Fetches the details of an existing request by ID