Integrate ServiceDesk Plus Cloud with 900+ apps
Create business workflows for ServiceDesk Plus Cloud without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.
Build your own ServiceDesk Plus Cloud integrations
Connect ServiceDesk Plus Cloud with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Build your ServiceDesk Plus Cloud workflows using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Request created in template
Triggers when a new request is created in the selected template
Task closed
Triggers when a task is closed
Request updated
Triggers when the details of an existing request are updated
Task created
Triggers when a new task is created
Asset created
Triggers when a new asset is created
Note created
Triggers when a new note is created
Request approved
Triggers when an existing request is approved
Problem created
Triggers when a new problem is created in a template
Request created
Triggers when a new request is created
Task updated
Triggers when the details of an existing task are updated
Change created
Triggers when a new change is created
Requester created
Triggers when a new requester is created
Change status updated
Triggers when the status of an existing change is updated
Change updated
Triggers when a change is updated
Request updated in template
Triggers when an existing request is updated in the selected template
All Actions - Actions are the automated tasks
Create request
Creates a new request
Add solution
Adds a new solution
Associate request with problem
Associates a request with a specific problem
Create change
Creates a new change
Create request note
Creates a note for the selected request
Create problem
Creates a new problem
Update request
Updates the details of an existing request
Update problem
Updates the details of an existing problem
Update change
Updates the details of an existing change
Fetch problem
Fetches the details of an existing problem by ID
Find a request attribute
Fetches a request attribute by its name
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch solution topic
Fetches a solution topic by its name
Fetch problem attribute ID
Fetches the selected problem's attribute ID by name
Fetch change attribute
Fetches the details of an existing change attribute by name
Fetch request UDF attributes
Fetches a request UDF attribute by its name
Fetch change UDF attributes
Fetches a change's UDF attributes by name
Fetch requester
Fetches the details of an existing requester by email address
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >We started using both from the beginning, but since swapping [to Zoho], we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more
Owain ap Rees
Sales Director, Artico
Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
Louis Castellano
CEO, Lakeside CNC Group
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
Toto
Technical Engineer, Master Liveaboards
