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Update the status of tickets in a Google Sheets spreadsheet for new ticket responses in Deskpro
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All Triggers - A trigger kickstarts the flow
Worksheet created
Triggers when a new worksheet is created in the selected spreadsheet
Spreadsheet created
Triggers when a new spreadsheet is created
Row added - New version
Triggers when a new row is added to the bottom of the selected worksheet
Row added - Old version
Triggers when a new row is added to the bottom of the selected worksheet. (Will be deprecated soon)
Ticket updated
Triggers when any detail of a ticket is updated
Person added
Triggers when a new person is added
Ticket created
Triggers when a new ticket is created
Ticket response received
Triggers when a new response is received for a ticket
Organization created
Triggers when a new organization is created
All Actions - Action are the automated tasks
Create row - Old version
Creates a new row in the selected worksheet. (Will be deprecated soon)
Create row - New version
Creates a new row in the selected worksheet
Create spreadsheet
Creates a new spreadsheet
Update row - Old version
Updates the specified row in the selected worksheet. (Will be deprecated soon)
Update row - New version
Updates the specified row in the selected worksheet
Fetch row - New version
Fetches an existing row by the given value
Fetch row - Old version
Fetches an existing row by the given value. (Will be deprecated soon)
Create organization
Creates a new organization
Add note to ticket
Adds a note or message to the selected ticket
Create ticket
Creates a new ticket
Add person
Adds a new person
Update ticket
Updates the details of an existing ticket
Fetch person or agent
Fetches the details of a person or agent by their email address or ID
Fetch organization
Fetches the details of an existing organization
Fetch ticket
Fetches the details of an existing ticket by its ID
What is Zoho Flow?
Zoho Flow is an integration platform that helps you connect your apps without any code. Automate complex business workflows within minutes. Set a trigger, add actions, use Delays and Decisions to create your entire workflow on an easy to use builder.
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