Freshservice

App Description

Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.

Category : Server Monitoring, Customer Support

Triggers

New Ticket

Triggers when a new ticket is created

New User

Triggers when a new user is created

New Problem

Triggers when a new problem is created

Update Ticket

Triggers when an existing ticket is updated

Update User

Triggers when an existing user is updated

Actions

Create Ticket

Creates a new ticket

Create Requester

Creates a new requester

Create Problem

Creates a new problem

Update Ticket

Updates the details of an existing ticket

Fetch Ticket

Fetches the details of an existing ticket by subject, requester ID, or requester email address

How Zoho Flow Works

Zoho Flow is an integration platform that lets you create smart workflows among your cloud apps. It works on the basis of a trigger that sets your workflow in motion, and a series of actions that automatically execute as a result of the trigger.