Freshservice

Use Zoho Flow to integrate Freshservice with 650+ apps without writing code. Automate any tasks that keep you away from what you do best.

CONNECT

Connect Freshservice with your apps and move data seamlessly

Connect

AUTOMATE

Automate redundant manual tasks and save your precious time and effort

Automate

ORCHESTRATE

Orchestrate your business process by integrating the apps you use efficiently

Orchestrate

Explore prebuilt Freshservice integration flows to get started

Send Slack messages for new tickets in Freshservice

Use this flow

Create Trello cards for new tickets in Freshservice

Use this flow

Create Freshservice tickets for entries in Zoho Forms

Use this flow
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Popular integrations

  • Slack

    Slack

    Slack is a messaging app for teams. You can create channels to organize conversations, search message history, and add notes and reminders. Category : Team Collaboration, Team Chat
  • Trello

    Trello

    Trello is a team collaboration platform that lets you manage all your projects. You can list your tasks on cards, organize cards into lists, organize cards using color coded labels, and subscribe to boards that you want to stay updated on. Category : Project Management, Team Collaboration
  • Zoho Forms

    Zoho Forms

    Zoho Forms is a form builder solution that helps you create, share, and collect data through forms for all your business needs. You can also create custom data reports, configure email notifications, assign tasks and approvals to your team mates, and personalize your customer follow-up process. Category : Zoho, Forms
  • Freshdesk

    Freshdesk

    Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics. Category : Customer Support, Popular
  • Office 365

    Office 365

    Office 365 is a suite of cloud apps by Microsoft. You can manage all your services from one place, collaborate with colleagues, and access data across devices. Category : Event Management, Microsoft, Email

Freshservice supports following triggers and actions

All Triggers - A trigger kickstarts the flow

Updated problem

Triggers when any detail of a problem is updated

Problem created

Triggers when a new problem is created

Updated release

Triggers when any detail of a release is updated

Updated ticket

Triggers when any detail of a ticket is updated

User created

Triggers when a new user is created

Ticket created

Triggers when a new ticket is created

Updated user

Triggers when any detail of a user is updated

Release created

Triggers when a new release is created

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All Actions - Action are the automated tasks

Create asset

Creates a new asset

Create problem

Creates a new problem

Create release

Creates a new release

Create department

Creates a new department

Create requester

Creates a new requester

Create ticket

Creates a new ticket

Create contract

Creates a new contract

Update asset

Updates the details of an existing asset

Update ticket

Updates the details of an existing ticket

Fetch asset

Fetches an existing asset by either its name or ID

Fetch agent

Fetches an existing agent by email

Fetch asset attribute

Fetches an asset type's attribute (product or vendor) by its name

Fetch ticket

Fetches the details of a ticket by its subject and the requester's ID/email address

Fetch department

Fetches an existing department by its name or ID

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    What is Freshservice?

    Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.

    Categories : Server Monitoring, Customer Support

    What is Zoho Flow?

    Zoho Flow is an integration platform that helps you connect your apps without any code. Automate complex business workflows within minutes. Set a trigger, add actions, use Delays and Decisions to create your entire workflow on an easy to use builder.

    Access Zoho Flow

    Testimonial

    Louis CastellanoCEO, Lakeside CNC Group

    “Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations.” Know more

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