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Explore prebuilt Freshservice integration flows to get started

Send Slack messages for new tickets in Freshservice

Use this flow

Create Trello cards for new tickets in Freshservice

Use this flow

Create Freshservice tickets for entries in Zoho Forms

Use this flow
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Popular integrations

  • Slack


    Slack is a messaging app for teams. You can create channels to organize conversations, search message history, and add notes and reminders. Category : Team Collaboration, Team Chat
  • Trello


    Trello is a team collaboration platform that lets you manage all your projects. You can list your tasks on cards, organize cards into lists, organize cards using color coded labels, and subscribe to boards that you want to stay updated on. Category : Project Management, Team Collaboration
  • Zoho Forms

    Zoho Forms

    Zoho Forms is a form builder solution that helps you create, share, and collect data through forms for all your business needs. You can also create custom data reports, configure email notifications, assign tasks and approvals to your team mates, and personalize your customer follow-up process. Category : Zoho, Forms
  • Freshdesk


    Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics. Category : Customer Support, Popular
  • Office 365

    Office 365

    Office 365 is a suite of cloud apps by Microsoft. You can manage all your services from one place, collaborate with colleagues, and access data across devices. Category : Event Management, Microsoft, Email

Freshservice supports following triggers and actions

All Triggers - A trigger kickstarts the flow

Release created

Triggers when a new release is created

Updated release

Triggers when any detail of a release is updated

Updated problem

Triggers when any detail of a problem is updated

Updated ticket

Triggers when any detail of a ticket is updated

Updated user

Triggers when any detail of a user is updated

Ticket created

Triggers when a new ticket is created

User created

Triggers when a new user is created

Problem created

Triggers when a new problem is created

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All Actions - Action are the automated tasks

Create department

Creates a new department

Create contract

Creates a new contract

Create ticket

Creates a new ticket

Create release

Creates a new release

Create problem

Creates a new problem

Create asset

Creates a new asset

Create requester

Creates a new requester

Update asset

Updates the details of an existing asset

Update ticket

Updates the details of an existing ticket

Fetch department

Fetches an existing department by its name or ID

Fetch agent

Fetches an existing agent by email

Fetch asset

Fetches an existing asset by either its name or ID

Fetch asset attribute

Fetches an asset type's attribute (product or vendor) by its name

Fetch ticket

Fetches the details of a ticket by its subject and the requester's ID/email address

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What is Freshservice?

Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.

Categories : Server Monitoring, Customer Support

What is Zoho Flow?

Zoho Flow is an integration platform that helps you connect your apps without any code. Automate complex business workflows within minutes. Set a trigger, add actions, use Delays and Decisions to create your entire workflow on an easy to use builder.

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Louis CastellanoCEO, Lakeside CNC Group

“Zoho Flow was the deal-maker for the whole Zoho platform. For everyone who wants to use more than one Zoho app, Zoho Flow is a must.” Know more

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