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Create business workflows for Deskpro without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.

Popular Deskpro workflows

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Create Deskpro tickets when shipcloud identifies new shipment issues

Automatically create a ticket in your help desk whenever there's a new issue in your shipping app. This flow creates a ticket in Deskpro whenever there's a new issue in shipcloud.

How it works
1) A new shipment issue is identified in shipcloud.
2) Zoho Flow creates a ticket in Deskpro for the issue.
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Create Deskpro tickets when shipcloud identifies new shipment issues

Shipcloud + Deskpro

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Update the status of tickets in a Google Sheets spreadsheet for new ticket responses in Deskpro

Automatically update the status of a ticket in a spreadsheet based on new responses from your help desk. This flow updates the status of a ticket in a Google Sheets spreadsheet every time there’s a new ticket response in Deskpro.

How it works
1. New ticket response is received in Deskpro.
2. Zoho Flow automatically updates the status of the ticket in the corresponding Google Sheets spreadsheet.
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Update the status of tickets in a Google Sheets spreadsheet for new ticket responses in Deskpro

Deskpro + Google Sheets

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Get new Deskpro member subscriber information from MailChimp

Find out the subscription information of a new member added to your help desk automatically. This flow fetches the subscriber information from Mailchimp, for newly added Deskpro members.

How it works
1. A new member is added to Deskpro.
2. Zoho Flow fetches the subscriber information from Mailchimp.
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Get new Deskpro member subscriber information from MailChimp

Deskpro + Mailchimp

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Create ticket in DeskPro for new incident in GoToAssist

Create a ticket in your help desk application every time there’s an incident in your support portal. This flow creates a ticket in DeskPro for new incidents in GoToAssist.

How it works
1. A new incident is recorded in GoToAssist.
2. Zoho Flow creates a ticket in DeskPro for the incident.
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Create ticket in DeskPro for new incident in GoToAssist

GoToAssist + Deskpro

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Add Chatra conversations as tickets in Deskpro

Automatically add your live chat conversations as tickets in your help desk. This flow adds Chatra conversations as tickets in Deskpro.

How it works
1) A conversation takes place in Chatra.
2) Zoho Flow creates a ticket in Deskpro for the conversation.
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Add Chatra conversations as tickets in Deskpro

Chatra + Deskpro

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Build your own Deskpro integrations

Connect Deskpro with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Build your Deskpro workflows using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Organization created

Triggers when a new organization is created

Ticket response received

Triggers when a new response is received for a ticket

Ticket created

Triggers when a new ticket is created

Person added

Triggers when a new person is added

Ticket updated

Triggers when any detail of a ticket is updated

All Actions - Actions are the automated tasks

Add person

Adds a new person

Create ticket

Creates a new ticket

Add note to ticket

Adds a note or message to the selected ticket

Create organization

Creates a new organization

Update ticket

Updates the details of an existing ticket

Fetch ticket

Fetches the details of an existing ticket by its ID

Fetch organization

Fetches the details of an existing organization

Fetch person or agent

Fetches the details of a person or agent by their email address or ID

What is Deskpro?

Deskpro is a helpdesk software with mult-channel support. You can manage your entire user base, collaborate with your teams using instant messaging and notes, and also monitor ticket statistics, agent activities and more.

Helpdesk Customer Support

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Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >
Network with us  

It is amazing what processes can be automated [with Zoho Flow]. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more

Owain ap Rees

Sales Director, Artico

In other words, we use Zoho Flow as the business process designer, where our apps are connected according to the actual, real-life interactions. The most measurable benefit is that we do not have the 'forgotten repairs' anymore. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business. Learn more

Toto

Technical Engineer, Master Liveaboards

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