How do I change the WhatsApp Business phone number that I’ve connected with Zoho Billing?

To change the WhatsApp Business phone number that you have connected with Zoho Billing, you will have to delete the current phone number’s association. Doing this will delete all the existing chats, and you will no longer be able to send or receive messages from this WhatsApp channel.

Here’s how you can delete the existing channel:

Go to Settings.
Select WhatsApp under Integrations & Marketplace in the Extension and Developer Data pane.
Click the Delete icon in the Default WhatsApp Business Number section.
Click Delete in the confirmation pop-up.

The WhatsApp number associated with Zoho Billing will be deleted.

After deleting, here’s how you can create a new channel:

Click Set Default Number in the Default WhatsApp Business Number section.
Select the number you want to set as the default WhatsApp number from the pop-up that follows, and click Continue.

Your default WhatsApp number will be updated.

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