AMD | To send SMS for: a. Two Factor Authentication(TFA) b. Sign-up using SMS c. Sign-in using SMS d. Account Recovery using SMS e. Forgot password recovery method f. Addition of a number to your account account | In Switzerland and Germany for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Accounts, | US, EU, IN, AU, JP, CA, SA, UK | All the customers around the globe | 1. Phone number 2. SMS content |
To send SMS for: a. Recipient authentication when signing/approving documents. b. Initiating secure signature collection requests via mobile. | 2. Zoho Sign, | US, EU, IN, AU, JP, CA, SA | All the customers around the globe | 1. Phone number 2. SMS content |
To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. | 3. Zoho Recruit, | US, EU, IN, AU, JP, CA, SA, UK | All the customers around the globe | 1. Phone number 2. SMS content |
To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. | 4. Zoho Notebook | US, EU, IN, AU, JP, CA, SA | All the customers around the globe | 1. Phone number 2. SMS content |
To send SMS notifications related to product configurations. | 5. ManageEngine Log360 Cloud | US, EU, IN, AU, JP, CA, SA, UK | All the customers around the globe. | 1. Phone number 2. SMS content |
Sending text messages to individuals, or multiple persons simultaneously | 6. Site24x7 | CA, SA | All the customers around the globe. | 1. Phone number 2. SMS content |
7. Zoho Assist 8. Zoho Lens | CA, SA | All the customers around the globe. | 1. Phone number 2. SMS content |
9. ManageEngine MDM Cloud | CA, SA | All the customers around the globe. | 1. Phone number 2. SMS content |
BulkSMS | Sending text messages to individuals, or multiple persons simultaneously | In Ireland and South Africa for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Site24x7,
| US, EU, IN, AU, JP, CA, SA | All the customers around the globe | 1. Phone number 2. SMS content |
2. Zoho Assist, 3.Zoho Lens | US, EU, IN, AU, JP, CA, SA,UK | All the customers around the globe | 1. Phone number 2. SMS content |
4. ManageEngine MDM Cloud
| US, EU, IN, AU, JP, CA, SA, UK | All the customers around the globe | 1. Phone number 2. SMS content |
Clickatell | Sending text messages to individuals, or multiple persons simultaneously | In Ireland for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Site24x7, | US, EU, IN, AU, JP, CA, SA | All the customers around the globe | 1. Phone number 2. SMS content |
2. Zoho Assist, 3. Zoho Lens | US, EU, IN, AU, JP, CA, SA, UK | All the customers around the globe | 1. Phone number 2. SMS content |
4. ManageEngine AlarmsOne
| US | All the customers around the globe who have signed up in the US DC | 1. Phone number 2. SMS content |
5. ManageEngine MDM Cloud
| US, EU, IN, AU, JP, CA, SA, UK | All the customers around the globe | 1. Phone number 2. SMS content |
6. ManageEngine ADSelfServicePlus
| On-Premise Application | All the customers around the globe | 1. Phone number 2. SMS content |
Kaleyra | Sending SMS notifications to our customers and to their clients. | In India for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Books 2. Zoho Invoice 3. Zoho Inventory 4. Zoho Expense 5. Zoho Payroll 6. Zoho Billing 7. Zoho Checkout 8. Zoho Daybook App | US, IN | All the customers around the globe who have signed up for India Edition and all the users who have chosen the org country as India(in their Global Edition) delivering SMSs only to Indian Mobile numbers | 1. Email IDs and phone number of primary contact from Zoho 2. Business transaction details (Eg: invoice number, amount, date, etc.,) of our customers 3. Zoho's DLT registration details
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9. Zakya | US, IN | All the customers around the globe who have signed up for India Edition and all the users who have chosen the org country as India(in their Global Edition) delivering SMSs only to Indian Mobile numbers | 1. Email IDs and phone number of primary contact from Zoho 2. Business transaction details (Eg: invoice number, amount, date, etc.,) of our customers 3. Zoho's DLT registration details |
10. Site24x7 | US, EU, IN, AU, JP, CA, SA | All the customers around the globe with Indian Mobile numbers configured | 1. Phone number 2. SMS content |
11. Zoho Assist, 12. Zoho Lens | US, EU, IN, AU, JP, CA, SA, UK | All the customers around the globe with Indian Mobile numbers configured | 1. Phone number 2. SMS content |
13. ManageEngine MDM Cloud
| US, EU, IN, AU, JP, CA, SA, UK | All the customers around the globe with Indian Mobile numbers configured | 1. Phone number 2. SMS content |
To send SMS notifications to our Customers, Users and to their Clients. | US, UK, EU and IN for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 14. Zoho CRM | US, EU, IN, AU, CA, SA, UK | All the customers around the globe with Indian Mobile numbers configured. | 1. SMS content 2. Sender ID 3. Recipient's Phone number. |
Sending promotional SMSs to the end-users/clients of our customers. | In India for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 15. Zoho Campaigns | US, IN, AU, EU, CA, SA | All the users around the globe with their accounts hosted in the applicable data centers for delivering messages to Indian phone numbers. | 1. Phone number 2. SMS content |
Sending promotional SMSs to the end-users/clients of our customers. | In India for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 16. Zoho Marketing Automation | US, EU, IN, AU, JP, CA, SA | All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. | 1. Phone number 2. SMS content |
Kaleyra (Applicable for new sign-ups after 01-July-2024) | To send SMS for: a. Two Factor Authentication(TFA) b. Sign-up using SMS c. Sign-in using SMS d. Account Recovery using SMS e. Forgot password recovery method f. Addition of a number to your account | In India for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Accounts, | US, EU, IN, AU, JP, CA, SA, UK | All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. | 1. Phone number 2. SMS content |
To send SMS for: a. Recipient authentication when signing/approving documents. b. Initiating secure signature collection requests via mobile. | 2. Zoho Sign, | US, EU, IN, AU, JP, CA, SA | All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. | 1. Phone number 2. SMS content |
To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. | 3. Zoho Notebook, | US, EU, IN, AU, JP, SA | All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. | 1. Phone number 2. SMS content |
To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. | 4. Zoho Recruit, | US, EU, IN, AU, JP, SA | All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. | 1. Phone number 2. SMS content |
To send SMS notifications related to product configurations. | 5. ManageEngine Log360 Cloud | US, EU, IN, AU, JP, CA, SA, UK | All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. | 1. Phone number 2. SMS content |
Sinch (formerly CLX) | To send SMS for: a. Two Factor Authentication(TFA) b. Sign-up using SMS c. Sign-in using SMS d. Account Recovery using SMS e. Forgot password recovery method f. Addition of a number to your account | In North California, Ashburn for the US, IN & AU DCs
In Ireland, Sweden for the EU DC | To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Accounts, | US, EU, IN, AU, JP, CA, SA, UK | All the customers around the globe. European phone numbers are processed in Ireland and Sweden. | 1. Phone number 2. SMS content |
To send SMS for: a. Recipient authentication when signing/approving documents. b. Initiating secure signature collection requests via mobile. | 2. Zoho Sign, | US, EU, IN, AU, JP, CA, SA | All the customers around the globe | Phone number and the content (to be delivered to the customer) for SMS and Voice calls |
To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. | 3. Zoho Recruit, | US, EU, IN, AU, JP, CA, SA, UK | All the customers around the globe | Phone number and the content (to be delivered to the customer) for SMS and Voice calls |
To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. | 4. Zoho Notebook, | US, EU, IN, AU, JP, CA, SA | All the customers around the globe | Phone number and the content (to be delivered to the customer) for SMS and Voice calls |
To send SMS notifications related to product configurations. | 5. ManageEngine Log360 Cloud | US, EU, IN, AU, JP, CA, SA, UK | All the customers around the globe | 1. Phone number 2. SMS content |
TeleSign | To send SMS for: a. Two Factor Authentication(TFA) b. Sign-up using SMS c. Sign-in using SMS d. Account Recovery using SMS e. Forgot password recovery method f. Addition of a number to your account | In the US, UK, and EU for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Accounts, | US, EU, IN, AU, JP, CA, SA | To deliver SMSes to users whose accounts are hosted in one of the ‘Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) | 1. Phone number 2. SMS content |
To send SMS for: a. Recipient authentication when signing/approving documents. b. Initiating secure signature collection requests via mobile. | 2. Zoho Sign, | US, EU, IN, AU, JP, CA, SA | To deliver SMSes to users whose accounts are hosted in one of the ‘Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) | 1. Phone number 2. SMS content |
To send SMS to client portal users for: a. Sign-in using SMS b. Forgot password recovery method | 3. Zoho Workerly, | US, EU, IN, AU, JP, CA, SA | To deliver SMSes to users whose accounts are hosted in one of the ‘Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) | 1. Phone number 2. SMS content |
To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. | 4. Zoho Notebook, | US, EU, IN, AU, JP, SA | To deliver SMSes to users whose accounts are hosted in one of the ‘Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) | 1. Phone number 2. SMS content |
To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. | 5. Zoho Recruit | US, EU, IN, AU, JP, CA, SA | To deliver SMSes to users whose accounts are hosted in one of the ‘Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) | 1. Phone number 2. SMS content |
To send SMS notifications related to product configurations. | 6. ManageEngine Log360 Cloud | US, EU, IN, AU, JP, CA, SA, UK | To deliver SMSes to users whose accounts are hosted in one of the ‘Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) | 1. Phone number 2. SMS content |
Telnyx | Sending promotional SMSs to the end-users/clients(having US or Canada phone numbers) of our customers. | In the US for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Campaigns | US, EU, IN, AU, CA, SA | All the users around the world with their accounts hosted in the applicable data centers for delivering messages to US , Canada phone numbers. | 1. Phone Number 2. SMS Content |
To provide a. in-bound dialling services, b. 2-way SMS and MMS service to end-users/clients(having US or Canada phone number) of our customers c. 1-way outbound SMS service to end-users/clients(having US or Canada phone number) of our customers | In the US for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 2. Zoho Voice | US | All the users around the world with their accounts hosted in the US data centers for delivering messages to US , Canada phone numbers and to all the customers who have purchased Telnyx Numbers. | 1. CDR (Call Details Record) 2. Verification documents of customers (to purchase phone numbers) 3. Phone number 4. Message content for SMS and MMS |
Sending promotional SMSs to the end-users/clients(having US or Canada phone numbers) of our customers. | In the US and Canada for all the DCs. | To provide the service and for additional purposes according to their privacy policy. | 3. Zoho Marketing Automation | US, EU, IN, AU, JP, CA, SA | All the users around the world with their accounts hosted in the applicable data centers for delivering messages to US , Canada phone numbers. | 1. Phone Number 2. SMS Content |
Twilio | Sending text messages and voice call alerts to individuals, or multiple persons simultaneously | In the US-East-1 for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Bigin | US, EU, IN, AU, JP | All the customers around the globe | End users' phone number and the documents of customer (to purchase phone numbers) |
2. Site24x7, | US, EU, IN, AU, JP, CA, SA | All the customers around the globe | Phone number and the content (to be delivered to the customer) for SMS and Voice calls |
3. Zoho Assist, 4. Zoho Lens | US, EU, IN, AU, JP, CA, SA, UK | All the customers around the globe | Phone number and the content (to be delivered to the customer) for SMS and Voice calls |
5. ManageEngine AlarmsOne | US | All the customers around the globe signed up in the US DC | SMS - Customer's IT alarm data, Display name of the entity and severity of the alert.
Call - Phone number is used to send call notification |
To facilitate customers to initiate and receive calls with their end users for voice call functionality through the integrated built-in telephony feature. | In the US for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 6. Zoho CRM | US, EU, IN, JP, CA, SA, UK | All the customers around the globe who have enabled the built-in telephony feature. | End users' phone numbers and the verification documents of customer(for purchasing phone numbers). |
Value First (Applicable for new sign-ups after 01-July-2024) | To send SMS for: a. Two Factor Authentication(TFA) b. Sign-up using SMS c. Sign-in using SMS d. Account Recovery using SMS e. Forgot password recovery method f. Addition of a number to your account | In India for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Accounts, | US, EU, IN, AU, JP, CA, SA, UK | All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. | 1. Phone number 2. SMS content |
To send SMS for: a. Recipient authentication when signing/approving documents. b. Initiating secure signature collection requests via mobile. | 2. Zoho Sign, | US, EU, IN, AU, JP, CA, SA | All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. | 1. Phone number 2. SMS content |
To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. | 3. Zoho Notebook, | US, EU, IN, AU, JP, SA | All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. | 1. Phone number 2. SMS content |
To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. | 4. Zoho Recruit, | US, EU, IN, AU, JP, SA | All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. | 1. Phone number 2. SMS content |
To send SMS notifications related to product configurations. | 5. ManageEngine Log360 Cloud | US, EU, IN, AU, JP, CA, SA, UK | All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. | 1. Phone number 2. SMS content |