Zoho for Local Government

Deliver Productivity and efficiency gains to your organisation

Customised Solutions

Are rigid systems slowing you down? Tailor solutions to your specific needs, from managing citizen requests to custom dashboards, ensuring tools align with your department's goals.

Stop Wasting Time and Cut Costs on Repetitive Tasks

Automate routine processes like data entry and follow-ups, freeing up your team to focus on high-priority work, boosting efficiency, and reducing costs.

Break Down Information Silos

Disconnected systems slow you down and create inefficiencies between departments. By bringing your tools together, you can improve collaboration, access real-time data, and make faster, more informed decisions. Let’s make your council work smarter, not harder.

Optimising the Resources That You Have

Work Flexibly, Serve Efficiently

Rigid systems shouldn’t hold your team back. With secure cloud access, staff can collaborate seamlessly and stay connected wherever they are - boosting productivity and improving service delivery.

Enhanced Security and Access Control

Worried about security risks and access management? OneAuth safeguards sensitive data while centralised user management gives administrators full control over permissions, ensuring secure access across all applications.

Centralised Information Hub

jointed data slows decision-making and creates inefficiencies across departments. With a centralised system, everyone has access to accurate, up-to-date information when they need it. Streamline workflows, improve collaboration, and make better decisions - without the data silos.

Streamlined Citizen Demand Management

Support Citizens in Any Channel

Managing citizen enquiries across multiple channels can be overwhelming, leading to delays and missed requests. With a unified system, you can handle emails, phone calls, live chat, and social media messages in one place - ensuring no query goes unanswered. Prioritise urgent issues, automate routine tasks, and provide a seamless experience for your community.

Empower Citizens with Instant Support

By giving citizens easy access to services and information within self-service portals, you will speed up response times and reduce the burden on staff, free up resources, and improve satisfaction.

Free Up Support Teams

Tired of manually tracking and following up on requests? Automate reminders and notifications with Zoho. ensure timely interventions, reduced workload, and keep citizens informed, boosting operational efficiency and trust.

Adapting to New Legislation

Quickly Adapt to Changing Needs Without the Hassle

Adapt swiftly to new compliance requirements, ensuring your systems remain aligned with evolving regulations without any downtime. Easily update workflows, forms, and reports - no technical expertise needed

Access Critical Systems Anytime, Anywhere

Cloud infrastructure eliminates hardware concerns and ensures your team can access updated systems from anywhere. This flexibility supports seamless transitions during policy or legislative changes.

Deploy Updates Fast to Keep Up with Evolving Regulations

Keeping up with changing regulations and evolving community needs shouldn’t slow you down. With flexible, scalable systems, you can update workflows, automate routine tasks, and reduce manual admin - freeing your team to focus on what matters most: serving the public.

Simple systems for everyone

Easy to Use

Struggling with complex systems that frustrate users? Whether staff or citizens, users can navigate workflows, submit requests, and find information with minimal effort and reducing frustration.

Stay Connected Anytime, on Any Device

With mobile-friendly, cloud-based solutions, users can securely connect to services from any device, anywhere. Zoho ensures uninterrupted access to critical information, supporting flexible work and better citizen engagement.

The Right Information for the Right People

Ensure data security with role-based access, allowing departments to collaborate efficiently while keeping sensitive information restricted. This streamlined access reduces confusion and improves the overall user experience.

Overcoming Legacy IT Constraints and Systems Integration

Third-Party Integrations

Upgrading your systems doesn’t have to mean expensive overhauls or downtime. Seamlessly integrate with your existing tools - including finance systems, CRM platforms, and legacy software - so you can modernise at your own pace while keeping everything running smoothly.

Bridge Legacy Systems

Get the most out of your current infrastructure while benefiting from the flexibility of cloud technologies. Powerful APIs and built-in connectors link legacy systems to modern platforms, ensuring continuity while unlocking new capabilities.

Future-Proof Your Operations with Resilient, Scalable Solutions

Proven Uptime and Reliability

Zoho’s secure cloud infrastructure delivers maximum uptime, ensuring your critical systems stay operational even during peak demand. With a proven track record of reliability, you can trust that your services will always be accessible.

Agile, Scalable Systems

With low-code/no-code customisation, you can quickly adapt workflows, add new features, and respond to legislative changes—all without heavy IT investment.

Secure, Compliant, and Ethical Data Protection You Can Trust

AI-Driven Tools with Ethical Safeguards

Concerned about data privacy in AI-powered systems? Unlike other providers, Zoho never uses customer data for AI training, ensuring your information remains private and secure while benefiting from intelligent automation.

Data Privacy and Compliance

Zoho ensures all data is securely stored within the EU, maintaining full compliance with GDPR and other regulations. With a strong commitment to data residency, you reduce risks related to data sovereignty and cross-border transfers, keeping your organisation fully compliant and secure.