Zoho for Social Housing

Driving Efficiency & Operational Excellence

Built Around Your Needs

No two housing associations are alike, and generic solutions often miss the mark. Zoho offers highly customisable software applications that align with your workflows, processes, and compliance needs.

Eliminate Repetitive Tasks, Focus on What Matters

Managing a housing association involves countless administrative processes. With automated workflows, notifications, and approvals, teams can reduce costs and focus on strategic initiatives instead of being bogged down by routine operations.

A Unified Ecosystem for Seamless Operations

Disjointed systems lead to inefficiencies and miscommunication. Centralising operations with Zoho provides decision-makers with a 360-degree view, improving forecasting and tenant services.

Maximise Your Existing Resources

Support Remote Working

Today’s housing associations need flexible, efficient ways to work. With a cloud-based system, your teams can collaborate effortlessly - whether they’re in the office, on-site, or remote - ensuring nothing slows down service delivery.

Secure & Controlled Access

Protecting sensitive tenant data is a top priority for housing associations. With multi-factor authentication and centralised user management, you can control access, reduce security risks, and ensure only the right people handle critical information.

Smarter License & Resource Management

With a central user management system, organisations can ensure employees have the tools they need without paying for unused licenses or duplicating efforts.

A Single Source of Truth

Bring all of your tenant interactions, service requests, and compliance in one place, improving efficiency, accuracy, and reducing the need for juggling disconnected systems

Manage Demand & Enhance Tenant Engagement

Smarter, Faster Service

Proactively anticipate and address needs by tracking requests and using automated workflows. This ensures timely interventions, reduces pressure on frontline staff, and leads to better outcomes for tenants.

Self-Service & Public Portals

Reduce staff workload and improve tenant satisfaction with self-service portals. Tenants can submit requests, check statuses, and access support instantly, allowing staff to focus on complex cases.

Support Customers Where They Are

Enhance customer satisfaction with omnichannel support through Zoho Desk, allowing customers to reach you via email, chat, phone, social media, or web portals.

Faster Responses

Keeping tenants informed shouldn’t be a drain on your team’s time. Automate appointment reminders, service updates, and follow-ups to reduce manual effort, while AI-driven chatbots handle routine inquiries—ensuring faster responses and better service.

Stay Agile & Compliant

Adapt Without Coding

Whether it’s updating compliance workflows, adjusting reporting requirements, or integrating new policy mandates, Zoho ensures you stay ahead of regulatory changes without relying on IT teams or third-party developers.

Cloud-Based for Hassle-Free Compliance

There’s no need to worry about hardware limitations or costly system upgrades. Compliance updates can be implemented across the organisation instantly, ensuring data security, accessibility, and seamless policy alignment.

Scalable & Future-Ready

Whether you need to adjust tenant eligibility criteria, update financial reporting, or meet new data protection regulations, Zoho’s flexible ecosystem allows for rapid, low-code adjustments.

Bridging the Digital Divide

Simpler Systems

Accessing essential services should be simple for both tenants and staff. A user-friendly platform removes complex logins, confusing interfaces, and technical barriers, making it easy for everyone to get what they need, hassle-free.

Designed for Accessibility

Reduce digital exclusion and accommodate diverse user needs by offering multi-channel engagement through phone, email, chat, and in-person support.

Service Transformation Through Digital Innovation

Less IT Burden, More Focus on Services

Reduce costs and IT headaches by moving to a secure cloud platform - no more expensive hardware or complex infrastructure to manage, just a seamless, scalable solution that works from anywhere.

Adapt Without IT Bottlenecks

Low-code and no-code tools enable organisations to customise workflows, automate processes, and build tailored applications quickly, without the need for expensive developers or lengthy development cycles./p>

Greater Control of Software

Take control of your systems instead of being tied to rigid, costly software. A flexible platform lets your team adapt, integrate new services, and evolve - without relying on a vendor’s restrictions

Managing Partnerships and Third-Party Relationships

Tailored Access for Partners & Public Users

Customisable portals allow organisations to define different access levels for partners, agencies, and the public, ensuring data security while promoting transparency and efficiency.

Secure, Cloud-Based Collaboration

Role-based access enables secure, efficient information sharing, allowing organisations to delegate responsibility while maintaining oversight, whether working with contractors, local authorities, or third-party providers.

Real-Time Data Sharing & Workflow Automation

Eliminate silos by centralising case updates, progress tracking, and real-time data in a single platform, improving response times and reducing reliance on emails, spreadsheets, and disconnected systems.

Overcome IT Legacy Constraints

Overcoming Legacy System Limitations

Eliminate the need to rely on outdated hardware and inflexible legacy systems. By migrating to Zoho, organisations can modernise their infrastructure, reduce IT complexity, and improve service delivery efficiency across departments.

Seamless Integration with Third-Party Interfaces

Streamline operations and eliminate data silos with Zoho’s seamless integration capabilities. Whether with legacy or modern tools, ensures smooth communication between third-party systems.

Agile Adaptation to New Technology

Low-code and no-code customisation capabilities mean you can easily adapt your systems to new policies, regulations, or emerging technologies without the need for costly and time-consuming IT overhauls.

Mitigating Digital and Information Risks

AI-Driven Innovation with Responsible Practices

Concerned about data privacy in AI-powered systems? Unlike other providers, Zoho never uses customer data for AI training, ensuring your information remains private and secure while benefiting from intelligent automation.

Data Security and Compliance

Zoho securely stores all data within the EU, ensuring GDPR compliance and reducing risks from data sovereignty and cross-border transfers, keeping your organisation fully secure.

Risk Mitigation & Future-Readiness

Zoho enhances security protocols and adopts best practices to stay ahead of digital risks. With built-in compliance frameworks and automated risk assessments, organisations can confidently manage risks while leveraging automation and AI.