Proven success with learning institutions worldwide.
Director, Skills2Work
"By ensuring that all questions are covered in the first call, it (Zoho) helps build confidence in our organisation and has ultimately helped increase the number of clients actually booking onto courses."
Tackling Key Challenges in Further Education with Zoho
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Drive Efficiency and Productivity Across Your Institution
Customise Software for Your Institution
Struggling with tracking enrolments, managing alumni, or monitoring departmental goals? Zoho’s tailored apps provide clear visibility with custom dashboards, automated workflows, and real-time reports - so you stay in control.
Streamline with Automation
Automation handles follow-ups, scheduling, and data updates, freeing your team to focus on strategic priorities like enhancing student outcomes.
Keep Your Information Connected
Frustrated with disconnected systems? Zoho integrates with your marketing platforms and finance systems, centralising data for a complete, real-time view of your institution.
Achieve More with the Resources You Have
Support Any Work Style
Zoho’s cloud-based setup means your team can work from anywhere, whether they’re on campus, at home, or on the go.
Simplify Security and Access
With OneAuth, you can simplify access control, enhance security, and streamline user management—all while cutting costs and improving efficiency.
Joint Up Services
Struggling with scattered data? With CRM at its core, Zoho creates a single source of truth - ensuring accurate, accessible information for better decisions and greater efficiency.
Integrate with Finance and Payment Systems
Zoho supports integrations with third-party systems like Stripe and payment gateways, enabling you to manage student transactions and financial processes with ease.
Enable Seamless Technology Adoption for All
User-Friendly Systems
Zoho’s design is straightforward and easy to navigate, even for those who aren’t hot on the latest software and tech. With clear menus, simple workflows, and a user-friendly interface, getting started is quick and stress-free.
Support and Guidance
Zoho also offers plenty of support and training materials to help users get comfortable with the system to make sure everyone can use the tools with confidence.
Seamless Student Engagement Across Every Channel
Omni-Channel Student Support
Managing student support across multiple channels? Desk brings email, phone, social media, and live chat into one place - making it easy for students to reach out and for you to respond efficiently.
Omni-Channel Marketing
With integrated tools, you can run email campaigns, social media ads, and more, all from a single platform. This allows you to engage with potential students and Alumni through their preferred channels, increasing your reach.
Streamline Collaboration with Partners and Suppliers
Provide Partner Portals
Need a secure way to collaborate with partners? Create custom portals that provide access to the right tools and data—while keeping sensitive information protected.
Customised Access
Tailor visibility to ensure partners only see the relevant data, helping maintain security and streamline collaboration.
Seamless Communication
With integrated tools like Desk and CRM, communication flows smoothly, and tracking shared projects becomes simple - keeping your team aligned and efficient.
Overcoming Legacy IT Constraints and Systems Integration
Third-Party Integrations
Zoho connects with existing systems, so you can maintain continuity without overhauling your IT infrastructure.
Flexibility and Scalability
Many education institutions face challenges with outdated software that limits scalability and integration. Our solutions work seamlessly with your existing systems, so you can scale and integrate new technologies as needed—ensuring you stay ahead without disrupting your current operations.
Custom Solutions
Some institutions struggle to find solutions that align with their specific needs without overhauling existing systems. With our platform, you can create custom apps that work seamlessly alongside your current systems, helping you address unique challenges without requiring major changes.
Mitigating Digital and Information Risks
Data Protection
In educational institutions, data security is a constant concern. Our platform uses encryption and secure data centres to safeguard sensitive information, so you can focus on your mission without worrying about unauthorised access.
User Access Control
Managing who has access to your data can be complex, but our tools like OneAuth simplify this process, allowing you to control access and ensure only authorised users can make critical changes.
Compliance and Security
Staying compliant with GDPR and other regulations can be overwhelming. Our platform helps you stay on track with regular updates, multi-factor authentication, and real-time monitoring, so your institution stays secure and compliant.
Threat Mitigation
Zoho’s platform detects and prevents digital threats like phishing and malware, safeguarding your institution’s digital environment.
Scale with Confidence
From Local Teams to National Compliance
Whether you're managing a single college campus, a multi-site FE group, or partnerships with UK and international universities, Zoho CRM Plus flexes to your structure.
Our platform supports regional autonomy - ideal for devolved teams in different locations- while maintaining central oversight to meet governance, compliance, and funding requirements.
From tracking student journeys across campuses to reporting performance for Ofsted or the Office for Students, Zoho helps you scale operations without losing visibility or control.
Trusted by Institutions of Every Size and Structure
From digital-first education providers to institutions managing multi-brand global operations, Zoho supports a range of use cases:
Unified Admissions
Manage student admissions centrally across different institutions and regions.
Student Placement Tools
Streamline partnerships for internships, apprenticeships, and job placements.
Live Student Insights
Track student progress and engagement through real-time dashboards.
Global Payment System
Simplify and automate tuition payments across borders and institutions.
Centralise Recruitment and Admissions with Zoho CRM Plus
Attracting new students, managing enrolments, and keeping operations running smoothly can be overwhelming for further education institutions. Our platform streamlines these processes in one place, reducing administrative burden and helping you focus on delivering a better student experience.
Attract and Engage New Students
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Build email campaigns
Create personalised email campaigns tailored to each prospective student’s interests, boosting engagement and conversions.
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Website live chat
Add live chat to your website to provide instant answers and offer real-time support to prospective students.
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Automated follow-ups
Set up drip campaigns and automated follow-ups to nurture leads consistently without any additional effort.
Nurture Prospective Students
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Application management
Track each student's progress and interactions to keep the enrolment processes as efficient as possible.
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Customisable pipelines
Visualise every stage of the admissions journey. Ensure each prospective student gets the attention they need.
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Applications anywhere
Integrate applications from various sources, including your email campaigns, live chat, online forms, and more, into one system.
Manage the Entire Student Lifecycle
Zoho CRM goes beyond application management; it serves as a central student management system to support them throughout their academic journey with you.
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Unified student records
Keep all data, including enrolment history, interactions, and progress, in one accessible, secure location.
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Monitor student progress
Track student activities, flag them to relevant faculty, and ensure timely interventions if needed to improve outcomes for them and you.
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Create learning portals
Connect with your student profiles in CRM with personalised online portals to assist with learning and administration tasks.
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Track employer engagement
Use CRM to manage industry placements, apprenticeship partnerships, and relationship histories, strengthening employability outcomes for your students.
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Manage student payments
Reduce admin and streamline finance processes with integrated payment tools. Automatically update student records, escalate issues in real time, and connect custom gateways for smoother, more efficient payments.
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Alumni engagement
Keep alumni connected with targeted communications, event invites, and fundraising campaigns. All managed from a single CRM. Build long-term relationships that support your community and future growth.
Deliver Top-Notch Support
Helping students succeed isn’t just about offering great courses - it’s about providing the right support at the right time. That's where Zoho Desk, our help-desk solution, comes in.
Unified queries
Manage all student questions and enquiries from one location and from multiple channels, including email, live chat, and social media.
Assign to the right teams
Prioritise student enquiries and assign them to the right teams - whether that's tutors or admin staff resulting in faster resolution and happier students.
Always on support
Provide instant support (whatever time of day a student might be working on that essay) with self-service knowledge bases and chatbots that handle routine questions and guide students to solutions.
Improved Performance Tracking and Resource Planning
Zoho Analytics and CRM reports help you optimise recruitment, engagement, and student management with powerful, real-time insights. Track enrolment trends, monitor lead sources, and spot seasonal patterns to shape smarter campaigns.
Use predictive analytics to identify students at risk of disengaging so you can intervene proactively, improve retention, and support your Access and Participation Plan targets
Unify Your University Operations with 14 Connected Apps
Whether you're scaling existing operations or acquiring new institutions, Zoho CRM Plus becomes the core of your future-ready digital strategy - ensuring consistent processes, connected data, and delivering efficiencies and cost savings from day one.
Talk to a Zoho Expert
Find out how Zoho can help you streamline your university operations and create an exceptional experience for students, staff, and alumni. OR sign up for a free CRM Plus trial using the form.
Corie Robison
Public Sector Manager
Zoho UK