Service Specific Subprocessors

Last Updated on : 2nd June 2021

Zoho uses certain sub-processors, content delivery networks and third parties to assist it in providing the Zoho Services.

What is a Sub-processor

A sub-processor is a third party data processor engaged by Zoho, who has or potentially will have access to or process Service Data (which may contain Personal Data). Zoho engages different types of sub-processors to perform various functions as explained in the tables below.

Process followed to on-board a Sub-Processor

Zoho evaluates the security and privacy practices of sub-processors whom we wish to contract to ensure that they are in line with Zoho's information security and privacy standards. We then execute appropriate data protection agreements with them.

Filter by Applicable Services

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Zoho AccountsZoho AssistZoho BiginZoho BooksZoho CampaignsZoho CheckoutZoho CreatorZoho Daybook AppZoho ExpenseZoho InventoryZoho InvoiceZoho LensZoho MeetingZoho NotebookZoho PageSenseZoho PayrollZoho SalesIQZoho SubscriptionsZoho RecruitZoho SurveyZoho SignZoho WorkerlySite24x7ManageEngine MDMCloudManageEngine AlarmsOneManageEngine ADSelfServicePlusManageEngine SupportCenter Plus (SCP)ManageEngine ServiceDesk Plus MSP (SDP MSP)
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Applicable ServicesEntity NamePurposeLocation of ProcessingApplicable Data CenterApplicable For
Zoho SurveyAmazon Simple Email Service (SES)Sending emails to multiple persons simultaneouslyUS West (Oregon) US-West-2 ,

Europe (Ireland) EU-West-1
US, EU, IN, AUAll the customers around the globe
Zoho PageSenseSite24x7ManageEngine SupportCenter Plus (SCP)ManageEngine ServiceDesk Plus MSP (SDP MSP)Amazon Web Services(CDN)To provide content delivery network to improve speed of data transmissionWorldwideUS, EU, IN, AUAll the customers around the globe
Site24x7ManageEngine MDMCloudManageEngine SupportCenter Plus (SCP)ManageEngine ServiceDesk Plus MSP (SDP MSP)BulkSMSSending text messages to individuals, or multiple persons simultaneously Ireland, South Africa US, EU, IN, AUAll the customers around the globe
Site24x7ManageEngine AlarmsOne (Used only in US DC)ManageEngine MDMCloudManageEngine ADSelfServicePlusManageEngine SupportCenter Plus (SCP)ManageEngine ServiceDesk Plus MSP (SDP MSP)ClickatellSending text messages to individuals, or multiple persons simultaneouslyIrelandUS, EU, IN, AUAll the customers around the globe
Zoho AccountsZoho SignZoho WorkerlyZoho Assist Zoho NotebookZoho LensSinch (formally known as CLX Communication)To send SMS during: a. Two Factor Authentication(TFA)
b. Sign-up using SMS
c. Sign-in using SMS
d. Account Recovery using SMS
e. Forgot password recovery method
f. Addition of a number to your account
Ireland, Sweden, North California, AshburnUS, EU, IN, AUAll the customers around the globe
Zoho RecruitDaxtraTo parse CVs, resume or other candidate informationSingaporeUS, EU, IN, AUAll the customers around the globe
Zoho InventoryZoho BooksEasy PostA shipping service used to deliver goods/itemsUSUS, EU, IN, AUAll the customers around the globe
Zoho Creator (Premium and Ultimate Edition)Zoho Survey (Pro and Enterprise Edition)Zoho SalesIQ (Enterprise Edition)Google TranslateTo carry out translation between different languagesUS-EastUS, EU, IN, AUAll the customers around the globe
Zoho BooksZoho InvoiceZoho InventoryZoho ExpenseZoho PayrollZoho SubscriptionsZoho CheckoutZoho Daybook AppSite24x7ManageEngine SupportCenter Plus (SCP)ManageEngine ServiceDesk Plus MSP (SDP MSP)KaleyraSending SMS notifications to our customers and to their clients. IndiaUS, EU, IN, AUIndia Edition and all the users who have chosen the org country as India(in their Global Edition) delivering SMSs only to Indian Mobile numbers
Zoho CampaignsLitmusTo preview the Zoho Campaigns output in various browsersUS-EASTUS, EU, IN, AUAll the customers around the globe
Zoho BooksZoho ExpensePerfiosTo fetch bank transactions statementsSingapore, IndiaUS, INAll the customers signed up for Indian Edition & GCC Edition
Zoho InvoiceZoho BooksZoho InventoryPostal MethodsTo deliver hard copies of commercial documents.USUS, EU, INAll the customers around the globe
Zoho MeetingTata communicationsTo provide in-bound dialling servicesUSA- LA, NY ,Canada- Montreal, Toronto, Europe- London, Frankfurt and Madrid,Asia- Singapore, HK and AustraliaUS, EU, IN, AUAll the customers around the globe
Zoho AccountsZoho SignZoho WorkerlyZoho Assist Zoho NotebookZoho LensTeleSignTo send SMS during: a. Two Factor Authentication(TFA)
b. Sign-up using SMS
c. Sign-in using SMS
d. Account Recovery using SMS
e. Forgot password recovery method
f. Addition of a number to your account
USUS, EU, IN, AUAll the customers around the globe
Zoho BiginSite24x7ManageEngine AlarmsOne (Used only in US DC)ManageEngine SupportCenter Plus (SCP)ManageEngine ServiceDesk Plus MSP (SDP MSP) TwilioSending text messages to individuals, or multiple persons simultaneouslyUS-East-1US, EU, IN, AUAll the customers around the globe
Zoho ExpenseZoho BooksZoho InvoiceVeryfiTo extract data from the documents uploaded for autoscan.US (east and west coasts), Canada, Europe (Frankfurt), Asia / Pacific (Australia)US, EU, IN, AUAll the customers around the globe
Zoho MeetingVoxboneTo provide in-bound dialling servicesBelgium, Germany,Hong Kong, USAUS, EU, IN, AUAll the customers around the globe
Zoho BooksZoho ExpenseYodleeTo fetch bank transactions statementsUSUS, EU, IN, AUAll the customers around the globe
Zoho Campaigns Zero Bounce To validate user's contacts and remove inactive email address from the list to have better email delivery performance. EUEU,US,IN,AUAll the customers around the globe
Note:
  • If you enable the TFA settings(SMS method) for your Zoho Account, irrespective of the Zoho services that you use, the sub-processor associated with Zoho Account(for sending the SMS) will be utilized. Additionally, general services such as account recovery using SMS, sign up/sign in using SMS, adding a new number to your Zoho Account also uses the sub-processors associated with Zoho Accounts irrespective of the other Zoho applications you may use.
  • If you use our suite of applications such as Zoho One, "Plus" suites, then the sub processors associated with each of the respective products in those bundles would apply as mentioned in the above tabular column.
  • If you are the admin of any Zoho service for your organization, you can choose to subscribe for notifications on modifications (addition and change) of sub-processors in this page by clicking here.

Third Party Service Providers used by Zoho to provide you the Services:

What is a Third Party Service Provider?

In this context, "Third Party Service Provider" means those recipients of personal information that do not fall strictly under the category of sub-processors. It may be because either Zoho is acting as a controller for the information shared with the Third Party Service Provider (such as information processed for spam filtering and fraud prevention) or the Third Party Service Provider acts as an independent controller (for example, because of a legal obligation). Role of each Third Party Service Provider is specified below.

We will give you a choice to disable the use of a particular Third Party Service Provider except when the Third Party Service Provider is used for critical requirements such as fraud prevention. Where we do not give you a choice to disable the use of a particular Third Party Service Provider, we will take measures to ensure that your information is secure and is processed in compliance with applicable data protection laws.

Applicable Zoho Service Name of the Third Party Service Provider PurposeData Processed Role of Third Party Service Provider Location of ProcessingApplicability
Zoho Campaigns ValiditySpam filtering, fraud detection, to improve deliverability of Zoho Campaigns Email address of the sender Validity processes the data specified only to provide services to Zoho and for the purposes mentioned here. USAll the customers of Zoho Campaigns across the globe.