Service Specific Subprocessors

Last Updated on : 31st December 2020

Zoho uses certain sub-processors and content delivery networks to assist it in providing the Zoho Services as described in the Data Processing Addendum (DPA).

What is a Sub-processor

A sub-processor is a third party data processor engaged by Zoho, who has or potentially will have access to or process Service Data (which may contain Personal Data). Zoho engages different types of sub-processors to perform various functions as explained in the tables below.

Process followed to on-board a Sub-Processor

Zoho evaluates the security and privacy practices of sub-processors whom we wish to contract to ensure that they are in line with Zoho's information security and privacy standards. We then execute appropriate data protection agreements with them.

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ADSelfServicePlusManageEngineManageEngine AlarmsOneManageEngine MDMCloudSite24x7Zoho AccountsZoho BeginZoho BooksZoho CampaignsZoho CheckoutZoho CreatorZoho Daybook AppZoho ExpenseZoho InventoryZoho InvoiceZoho MeetingZoho PageSenseZoho PayrollZoho RecruitZoho SalesIQZoho SubscriptionsZoho Survey
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Applicable ServicesEntity NamePurposeLocation of ProcessingApplicable Data CenterApplicable For
Zoho SurveyAmazon Simple Email Service (SES)Sending emails to multiple persons simultaneouslyUS West (Oregon) US-West-2 ,

Europe (Ireland) EU-West-1
US, EU, IN, AUAll the customers around the globe
Zoho PageSenseSite 24x7Amazon Web Services(CDN)To provide content delivery network to improve speed of data transmissionWorldwideUS, EU, IN, AUAll the customers around the globe
Site24x7ManageEngine MDMCloudBulkSMSSending text messages to individuals, or multiple persons simultaneously Ireland, South Africa US, EU, IN, AUAll the customers around the globe
Site24x7ManageEngine AlarmsOne (Used only in US DC)ManageEngine MDMCloudManageEngineADSelfServicePlusClickatellSending text messages to individuals, or multiple persons simultaneouslyIrelandUS, EU, IN, AUAll the customers around the globe
Zoho AccountsCLX CommunicationsTo communicate Two Factor Authentication (TFA) informationIreland, Sweden, North California, AshburnUS, EU, IN, AUAll the customers around the globe
Zoho RecruitDaxtraTo parse CVs, resume or other candidate informationSingaporeUS, EU, IN, AUAll the customers around the globe
Zoho InventoryZoho BooksEasy PostA shipping service used to deliver goods/itemsUSUS, EU, IN, AUAll the customers around the globe
Zoho Creator (Premium and Ultimate Edition)Zoho Survey (Pro and Enterprise Edition)Zoho SalesIQ (Enterprise Edition)Google TranslateTo carry out translation between different languagesUS-EastUS, EU, IN, AUAll the customers around the globe
Zoho BooksZoho InvoiceZoho InventoryZoho ExpenseZoho PayrollZoho SubscriptionsZoho CheckoutZoho Daybook AppSite24x7KaleyraSending SMS notifications to our customers and to their clients. IndiaUS, EU, IN, AUIndia Edition and all the users who have chosen the org country as India(in their Global Edition) delivering SMSs only to Indian Mobile numbers
Zoho CampaignsLitmusTo preview the Zoho Campaigns output in various browsersUS-EASTUS, EU, IN, AUAll the customers around the globe
Zoho BooksZoho ExpensePerfiosTo fetch bank transactions statementsSingapore, IndiaUS, INAll the customers signed up for Indian Edition & GCC Edition
Zoho InvoiceBooksZoho InventoryPostal MethodsTo deliver hard copies of commercial documents.USUS, EU, INAll the customers around the globe
MeetingTata communicationsTo provide in-bound dialling servicesUSA- LA, NY ,Canada- Montreal, Toronto, Europe- London, Frankfurt and Madrid,Asia- Singapore, HK and AustraliaUS, EU, IN, AUAll the customers around the globe
Zoho AccountsTeleSignTo communicate Two Factor Authentication (TFA) informationUSUS, EU, IN, AUAll the customers around the globe
Zoho BiginSite24x7ManageEngine AlarmsOne (Used only in US DC)TwilioSending text messages to individuals, or multiple persons simultaneouslyUS-East-1US, EU, IN, AUAll the customers around the globe
Zoho ExpenseZoho Books InvoiceVeryfiTo extract data from the documents uploaded for autoscan.US (east and west coasts), Canada, Europe (Frankfurt), Asia / Pacific (Australia)US, EU, IN, AUAll the customers around the globe
Zoho MeetingVoxboneTo provide in-bound dialling servicesBelgium, Germany,Hong Kong, USAUS, EU, IN, AUAll the customers around the globe
Zoho BooksZoho ExpenseYodleeTo fetch bank transactions statementsUSUS, EU, IN, AUAll the customers around the globe
Note:
  • If you enable the TFA settings(SMS method) for your Zoho Account, irrespective of the Zoho services that you use, the sub-processor associated with Zoho Account(for sending the SMS) will be utilized.
  • If you use our suite of applications such as Zoho One, "Plus" suites, then the sub processors associated with each of the respective products in those bundles would apply as mentioned in the above tabular column.
  • If you are the admin of any Zoho service for your organization, you can choose to subscribe for notifications on modifications (addition and change) of sub-processors in this page by clicking here.