| Applicable Services | Entity Name | Purpose | Location of Processing | Applicable Data Center | Applicable For |
| Zoho Survey | Amazon Simple Email Service (SES) | Sending emails to multiple persons simultaneously | US West (Oregon) US-West-2 ,
Europe (Ireland) EU-West-1 | US, EU, IN, AU | All the customers around the globe |
| Zoho PageSenseSite 24x7 | Amazon Web Services(CDN) | To provide content delivery network to improve speed of data transmission | Worldwide | US, EU, IN, AU | All the customers around the globe |
| Site24x7ManageEngine MDMCloud | BulkSMS | Sending text messages to individuals, or multiple persons simultaneously | Ireland, South Africa | US, EU, IN, AU | All the customers around the globe |
| Site24x7ManageEngine AlarmsOne (Used only in US DC)ManageEngine MDMCloudManageEngineADSelfServicePlus | Clickatell | Sending text messages to individuals, or multiple persons simultaneously | Ireland | US, EU, IN, AU | All the customers around the globe |
| Zoho Accounts | CLX Communications | To communicate Two Factor Authentication (TFA) information | Ireland, Sweden, North California, Ashburn | US, EU, IN, AU | All the customers around the globe |
| Zoho Recruit | Daxtra | To parse CVs, resume or other candidate information | Singapore | US, EU, IN, AU | All the customers around the globe |
| Zoho InventoryZoho Books | Easy Post | A shipping service used to deliver goods/items | US | US, EU, IN, AU | All the customers around the globe |
| Zoho Creator (Premium and Ultimate Edition)Zoho Survey (Pro and Enterprise Edition)Zoho SalesIQ (Enterprise Edition) | Google Translate | To carry out translation between different languages | US-East | US, EU, IN, AU | All the customers around the globe |
| Zoho BooksZoho InvoiceZoho InventoryZoho ExpenseZoho PayrollZoho SubscriptionsZoho CheckoutZoho Daybook AppSite24x7 | Kaleyra | Sending SMS notifications to our customers and to their clients. | India | US, EU, IN, AU | India Edition and all the users who have chosen the org country as India(in their Global Edition) delivering SMSs only to Indian Mobile numbers |
| Zoho Campaigns | Litmus | To preview the Zoho Campaigns output in various browsers | US-EAST | US, EU, IN, AU | All the customers around the globe |
| Zoho BooksZoho Expense | Perfios | To fetch bank transactions statements | Singapore, India | US, IN | All the customers signed up for Indian Edition & GCC Edition |
| Zoho InvoiceBooksZoho Inventory | Postal Methods | To deliver hard copies of commercial documents. | US | US, EU, IN | All the customers around the globe |
| Meeting | Tata communications | To provide in-bound dialling services | USA- LA, NY ,Canada- Montreal, Toronto, Europe- London, Frankfurt and Madrid,Asia- Singapore, HK and Australia | US, EU, IN, AU | All the customers around the globe |
| Zoho Accounts | TeleSign | To communicate Two Factor Authentication (TFA) information | US | US, EU, IN, AU | All the customers around the globe |
| Zoho BiginSite24x7ManageEngine AlarmsOne (Used only in US DC) | Twilio | Sending text messages to individuals, or multiple persons simultaneously | US-East-1 | US, EU, IN, AU | All the customers around the globe |
| Zoho ExpenseZoho Books Invoice | Veryfi | To extract data from the documents uploaded for autoscan. | US (east and west coasts), Canada, Europe (Frankfurt), Asia / Pacific (Australia) | US, EU, IN, AU | All the customers around the globe |
| Zoho Meeting | Voxbone | To provide in-bound dialling services | Belgium, Germany,Hong Kong, USA | US, EU, IN, AU | All the customers around the globe |
| Zoho BooksZoho Expense | Yodlee | To fetch bank transactions statements | US | US, EU, IN, AU | All the customers around the globe |
Service Specific Subprocessors
Last Updated on : 31st December 2020
Zoho uses certain sub-processors and content delivery networks to assist it in providing the Zoho Services as described in the Data Processing Addendum (DPA).
What is a Sub-processor
A sub-processor is a third party data processor engaged by Zoho, who has or potentially will have access to or process Service Data (which may contain Personal Data). Zoho engages different types of sub-processors to perform various functions as explained in the tables below.
Process followed to on-board a Sub-Processor
Zoho evaluates the security and privacy practices of sub-processors whom we wish to contract to ensure that they are in line with Zoho's information security and privacy standards. We then execute appropriate data protection agreements with them.
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Note:
- If you enable the TFA settings(SMS method) for your Zoho Account, irrespective of the Zoho services that you use, the sub-processor associated with Zoho Account(for sending the SMS) will be utilized.
- If you use our suite of applications such as Zoho One, "Plus" suites, then the sub processors associated with each of the respective products in those bundles would apply as mentioned in the above tabular column.
- If you are the admin of any Zoho service for your organization, you can choose to subscribe for notifications on modifications (addition and change) of sub-processors in this page by clicking here.